Case worker Work, Jobs in Cheltenham, Gls (with Salaries)

Advice Session Supervisor
North and West Gloucestershire Citizens Advice —Cheltenham
- £27,316 - £30,152 a year
- Part-time
- Research
- Supervising experience
- Mentoring
- Free parking
- Store discount
Quick apply
5d
International Mutual Assistance Team - Case Worker
HM Revenue and Customs —Westfield
- £35,423 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Work from home
3d
Therapy Care Assistant
Caremark - Home Care in Gloucester and Stroud —Cheltenham
- £14.50 an hour
- Part-time
- Anatomy knowledge
- Data entry
- Typing
Service Charge and Insurance Administrator
WSP —Cheltenham
- Part-time
- Hybrid work
- Databases
- Organisational skills
- In-person
- Flexitime
- Work from home
8d
Senior Support Worker - Children's Residential (LD)
Flourish (Gloucestershire) Limited —Cheltenham
- From £32,000 a year
- Overtime
- Team management
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Malvern Hub Support Worker
Maggs Day Centre —Malvern
- £27,408.87 - £29,526.29 a year
- Part-time
- Care experience
- In-person
- Communication skills
Quick apply
2d
Trainee Generalist Caseworker – Advice First Aid Project
North and West Gloucestershire Citizens Advice —Gloucester
- £26,000 - £28,699 a year
- Full-time
- Hybrid work
- Research
- Driving
- Travel
- Free parking
- Store discount
Quick apply
5d
Independent Social Worker
Cotswold Safeguarding Consultancy Ltd —Cotswolds
- £18 - £50 an hour
- Temporary
- Experience working with individuals with disabilities
- Writing skills
- Experience working with children
- Flexitime
- Work from home
Quick apply
2d
Support Worker - Supported Accommodation
Gloucestershire County Council —Stroud
- £30,024 - £35,597 a year
- Weekend availability
- Hybrid work
- English
- Conflict management
- Communication skills
Live In Support Worker
Eclipse Properties Ltd —Gloucester
- £900 a month
- Full-time
- Computer literacy
- English
- Communication skills
Quick apply
Senior Youth Worker
The Door Youth Project —Stonehouse
- £16.56 - £18.04 an hour
- Full-time
- Supervising experience
- Experience working with children
- In-person
Quick apply
3d
Employment Associate (2-4 PQE)
Charles Russell Speechlys —Cheltenham
- Full-time
- Business development
- Contracts
- Communication skills
CQC Registered Manager
Ignite Health & Homecare services —Worcester
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Dispenser
Boots —Dursley
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Support Worker/ Personal Assistant
Community Case Management Services Ltd —Worcester
- £17.15 - £19.30 an hour
- Rehabilitation centre
- School
2d

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Advice Session Supervisor

North and West Gloucestershire Citizens Advice
Cheltenham

Quick apply

Job details

Permanent | Part-time
£27,316 - £30,152 a year
5 days ago

Benefits

Free parking
Casual dress
Store discount
Additional leave
Employee mentoring programme
Flexitime
Company pension
Work from home
Employee discount
Bereavement leave
Sick pay

Qualifications

Mentoring junior staff
Case note recording
Case record updates
Research
Technical support
Performance management
Supervising experience
Staff training
Mentoring
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Company Overview

North & West Gloucestershire Citizens Advice was established in September 1939 to serve citizens in difficulty with confidential, free, independent, and impartial advice. Over the decades, we have expanded our services across multiple locations, providing guidance on issues such as debt, housing, benefits, consumer rights, and employment to residents in our community.

Job Overview

We are looking for an enthusiastic individual with recent experience of advice work either as a supervisor or as a general advisor wishing to progress their career. You will have excellent interpersonal and communication skills and be able to work flexibly as part of a wider team.

Apart from your ability to give good quality advice, you will need the confidence to support a team of volunteers and paid staff who deliver our front line services and various projects.

We believe that ethics and attitude are equally as important as knowledge and we are looking for someone who wants to make a real difference to people’s lives. We in turn value all our people and can offer a supportive environment within a charity setting that is truly committed to social justice.

Duties

Supervising advice sessions

Manage the practicalities of the advice session and ensure adequate staffing and resources.
Provide an appropriate level of support and supervision to individual workers depending on their level of competence.
Monitor the case records / telephone calls of designated staff to meet quality standards and service level agreements across core and project-based services (e.g. Advice First Aid, Barnwood Trust, Foodbank, etc.)
Carry out Performance Quality Framework assessments, as directed .
Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers.
Ensure effective involvement of staff (paid and volunteer) in gathering research and campaigns evidence
Keep up to date with research and campaigns issues and contribute to research and campaigns work including drafting plans and identifying priorities for campaigns and development.
Support and oversee advisers delivering advice across external projects such as Advice First Aid, Barnwood Trust and Foodbank partnerships, ensuring consistent standards and work with appropriate line manager to ensure coordination of workflow.
Assist the Core Services Manager and Community and Partnership Manager to incorporate into advice sessions any requirements of newly acquired projects
Undertake reasonably requested ad hoc exercises from time to time

Staff management

Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best.
Participate in recruitment and selection activities as delegated.
Participate in the induction of new staff as delegated.
To liaise with Training Officer to ensure smooth transition into development phase by providing observation, case checking and role development of new staff members leading to qualification as a generalist adviser.
Ensure the effective performance management and development of staff through regular supervision sessions, the appraisal process and learning and development.
Provide supervision, performance support and case oversight to advisers across both core Citizens Advice services and externally funded or partnership projects (e.g. Advice First Aid, Barnwood Trust, Foodbank delivery).
Encourage good teamwork and lines of communication between all members of staff.
Participate in meetings as delegated/requested.
Commitment to work with team leaders to support and share knowledge with each other to assist the development of these leadership roles.

Manage and oversee practicalities of the advice session by:

checking on resources available (e.g. rooms, information, working computers, leaflets)
ensuring resources are available given the expected number of clients
checking that all cases are written up and follow-up action identified and logged
checking referrals and advice follow-up work

Deal with any problems such as:

disturbances, aggressive/violent clients
emergency procedures (e.g. fire, accident, any safety concerns from bureau workers

emergency procedures (e.g. fire, accident, any safety concerns from bureau workers

Qualifications

1. Ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service.

2. A good, up to date understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.

3. Proven ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

4. Ability to monitor and maintain own standards

5. Ability to communicate effectively verbally and in writing.

6. Demonstrable understanding of the issues affecting society and their implications for clients and service provision.

7. Demonstrable understanding of the issues involved in interviewing clients.

8. Proven ability to manage / supervise others, including ability to recruit, develop and motivate staff.

9. Proven ability to monitor and maintain service delivery against agreed targets/KPI’s

10. Proven ability to develop individuals or groups by providing support, guidance, tutoring and / or training.

11. Proven ability to supervise and support advisers working across both core advice services and externally funded or partnership projects.

12. Proven ability to supervise and monitor advice work and to maintain casework systems and procedures.

13. Ability to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.

14. Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.

15. Ability to monitor and maintain recording systems and procedures.

16. Ability to research, analyse and interpret complex information.

17. A commitment to continuous professional development.

18. Ability to manage multi-channel advice sessions.

Join us as an Advice Session Supervisor and play a pivotal role in empowering individuals through expert guidance while leading a passionate team dedicated to making a difference.

Pay: £27,316.00-£30,152.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company pension
Employee mentoring programme
Flexitime
Free parking
Sick pay
Store discount
Work from home

Work Location: In person

Quick apply

Refine Your Search

case worker jobs in cheltenham, gls

Advice Session Supervisor

International Mutual Assistance Team - Case Worker

Therapy Care Assistant

Service Charge and Insurance Administrator

Senior Support Worker - Children's Residential (LD)

Malvern Hub Support Worker

Trainee Generalist Caseworker – Advice First Aid Project

Independent Social Worker

Support Worker - Supported Accommodation

Live In Support Worker

Senior Youth Worker

Employment Associate (2-4 PQE)

CQC Registered Manager

Dispenser

Support Worker/ Personal Assistant

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