Customer service Work, Jobs in Cheltenham, Gls (with Salaries)

Client Relations Assistant (Fixed Term Contract)
Holland Cooper —Cheltenham
- £26,500 a year
- Temporary
- CRM software
- Salesforce
- Continuous improvement
- Store discount
- Employee assistance programme
Quick apply
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Retail Sales Assistant (Part-time)
Cavani —Cheltenham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- In-person
- Cash handling
- Employee discount
Quick apply
12d
Customer Service Advisor
HR Star —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
Retail Sales Assistant
Cavani —Cheltenham
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- In-person
- Cash handling
- Store discount
- Employee discount
Quick apply
12d
Receptionist – Part Time
Vets Now —Cheltenham
- £13.45 an hour
- Part-time
- Front desk
- Annual leave
3d
Customer Service Representative- Mira Showers
Kohler —Cheltenham
- From £26,212 a year
- Full-time
- CRM software
- Communication skills
Night Concierge
YMCA Cheltenham —Cheltenham
- Up to £28,800 a year
- Weekend availability
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Team Member
Everyman Media —Cheltenham
- £11.28 - £12.87 an hour
- Part-time
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Team Leader
HR Star —Cheltenham
- £25,000 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
- Free parking
Quick apply
12d
Customer Assistant
John Lewis & Partners —Cheltenham
- £13.00 - £13.25 an hour
- Temporary
- Customer service
- Computer literacy
- Merchandising
3d
Team Member
Hollywoodbowlgroup —Cheltenham
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Customer service
- Employee discount
5d
Veterinary Receptionist / Client Care Advisor
Vets for Pets —Gloucester
- Full-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount
2d
Customer Service Representative (Part Time)
Kohler —Cheltenham
- £13,900 a year
- Part-time
- CRM software
- Communication skills
- Free parking
Receptionist
David Lloyd Clubs —Cheltenham
- Front desk
- Cleaning
- Guest services
- Employee discount
4d
Service Colleague
ASDA —Cheltenham
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Assistant
Lidl —Cheltenham
- £13.45 - £14.45 an hour
- Full-time
- Bakery
- Store discount
- Employee discount
7d
Laboratory Testing and Administration Assistant
Cleaner Safer Group —Tewkesbury
- £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Gym membership
Quick apply
1d
Retail Advisor
Molton Brown —Cheltenham
- £13.45 an hour
- Customer service
- Employee discount
Quick apply
Customer Service Repairs Executive
Ultra Electronics —Cheltenham
- Full-time
- ERP systems

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customer service jobs near cheltenham, gls

Client Relations Assistant (Fixed Term Contract)

Holland Cooper -
Cheltenham

Quick apply

Job details

Temporary
£26,500 a year

Benefits

Store discount
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
CRM software
Salesforce
Internal department liaison
Complaint handling
Continuous improvement
Customer interaction
Communication skills

Full job description

Founded in 2008, Holland Cooper is a luxury British lifestyle brand renowned for its timeless design, exceptional craftsmanship, and distinctive blend of heritage and modern sophistication. With a strong focus on tailoring, premium fabrics, and elevated styling, the brand has built a loyal global following and a powerful visual identity. At Holland Cooper, creativity, attention to detail, and commercial awareness sit at the heart of everything we do.

We're looking for a Client Relations Assistant to join us on a fixed-term contract from 1 November to 1 February, supporting the team through our peak trading period. This is a full-time role, working 9:00am–5:30pm Monday to Friday, with flexibility expected around weekends and extended hours during November and December.

You'll be part of a close-knit team delivering a premium, personalised experience across every customer touchpoint. If you're organised, personable, and take real pride in getting things right, we'd love to hear from you.

Key Responsibilities:

Deliver a premium, personalised customer experience across phone, email, chat and in-person interactions, meeting SLA requirements and personal KPIs.
Assist in resolving customer queries and complaints professionally, escalating complex issues to management in line with HC's tone of voice.
Support the team in monitoring and maintaining group KPIs and team objectives.
Maintain accurate client records in CRM systems and keep order statuses up to date.
Assist in the implementation and ongoing management of customer experience initiatives and process improvements, including cross-departmental communications and shared worksheets.
Support the administrative duties of the Client Relations team within the order management process.
Manage and update internal systems, working alongside departments including exports, ecommerce, warehouse and finance.
Contribute to weekly team meetings, bringing ideas for continuous improvement to the customer journey.
Maintain up-to-date knowledge of collections, product details and brand heritage through ongoing training and seasonal updates.
Contribute to individual and team KPIs, identify recurring issues, and support continuous improvement initiatives to enhance service quality.

Key Competencies/Behaviours:

Warm, professional communicator with strong interpersonal skills, comfortable across phone, email and in-person interactions.
Highly organised with the ability to multitask and manage competing priorities calmly.
Customer-centric mindset with a genuine focus on quality and responsiveness.
Accurate and detail-oriented
Proactive and solutions-focused, able to use initiative without waiting to be asked
Adaptable and willing to learn new processes and tools quickly.
Flexible and reliable, including during extended peak trading hours.

Skills/Experience Required:

Experience in a customer service, client support or related role.
Familiarity with CRM systems and customer support tools.
Excellent verbal and written communication skills.

Benefits

Competitive salary
25 Days Holiday plus bank holidays
Have your Birthday Day off on us to celebrate you
Increased benefits with length of service (e.g. holiday, pension contributions)
Enhanced Maternity and Paternity pay
Generous staff discount and staff shop available
Fresh fruit and pastries delivered weekly
Cycle to Work Scheme
·Employee Assistance Programme, including mental health support

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in cheltenham, gls

Client Relations Assistant (Fixed Term Contract)

Sales Operations Co-Ordinator

Retail Sales Assistant (Part-time)

Customer Service Advisor

Retail Sales Assistant

Receptionist – Part Time

Customer Service Representative- Mira Showers

Night Concierge

Team Member

Customer Service Team Leader

Customer Assistant

Team Member

Veterinary Receptionist / Client Care Advisor

Customer Service Representative (Part Time)

Receptionist

Service Colleague

Customer Assistant

Laboratory Testing and Administration Assistant

Retail Advisor

Customer Service Repairs Executive

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