Customer specialist Work, Jobs in Cheltenham, Gls (with Salaries)

Customer Support Specialist
FibreNest —Gloucester
- £24,479 a year
- Weekend availability
- Hybrid work
- CRM software
- Microsoft Office
- SharePoint
Service Delivery Specialist
QA —Cheltenham
- AI
- Annual leave
- Employee assistance programme
1d
Service Delivery Specialist
QA Limited —Cheltenham
- AI
- Annual leave
- Employee assistance programme
1d
Customer Assistant
Lidl —Cheltenham
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
Sales Support Specialist
Furndeco Limited —Gloucester
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
21h
Purchasing Administrator
Commercial —Cheltenham
- Up to £26,228 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- IT
- Work from home
- Employee assistance programme
Quick apply
Credit Controller
Commercial —Cheltenham
- Up to £28,449 a year
- Temporary
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Warehouse Operative
Nationwide Express Services Limited —Cheltenham
- Up to £12.71 an hour
- Overtime
- Heavy lifting
- Forklift
- Warehouse experience
- Health & wellbeing programme
Quick apply
2d
Supply Chain Senior Specialist
Northrop Grumman —Cheltenham
- £47,400 - £58,000 a year
- Hybrid work
- No degree
- Travel
- Contracts
Process Development Technologist (Food Manufacturing)
Four Anjels Ltd —Cheltenham
- Up to £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
21h
Governance & Compliance Services Assistant
Hazlewoods —Cheltenham
- £28,200 - £32,000 a year
- Full-time
- English
- Annual leave
- Employee assistance programme
16h
Travel Consultant
Miles Morgan Travel —Stroud
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
2d
Customer Service Specialist
Amcor —Evesham
- Full-time
- Microsoft Excel
- Salesforce
- English
9d
Contract & Commercial Specialist
BT —Cheltenham
- Monday to Friday
- Hybrid work
- Communication skills
1d
Supply Chain Continuous Improvement Lead
Kohler —Cheltenham
- Up to £50,000 a year
- ERP systems
- Continuous improvement
- No degree
Order Management Co-Ordinator
Ontic —Bishops Cleeve
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Employee assistance programme
- Employee discount
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Customer service
- Maths
- Continuous improvement
Quick apply
4d
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
7d
MRB Co-Ordinator
Ontic —Staverton
- Full-time
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
3d

I want to receive the latest job alerts for customer specialist in cheltenham, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer specialist jobs near cheltenham, gls

Service Delivery Manager jobs in Cheltenham

Credit Controller jobs in Cheltenham

Compliance Officer jobs in Cheltenham

Diabetes Specialist Nurse jobs in London

Contract Specialist jobs in Bracknell Forest

Contract Specialist jobs in Edinburgh

Ai Adoption Specialist jobs in London

Contract Specialist jobs in St Albans

Contract Specialist jobs in Royal Tunbridge Wells

Sales Assistant jobs in London

Business Support Officer jobs in London

Sales Support Representative jobs in Huntingdon

It Support jobs in London

Sales Support Representative jobs in Ely

Sales Support Representative jobs in Alton

Sales Support Representative jobs in Twickenham

Remote Email Customer Support jobs in London

Tfl London Underground Customer Service Jobs jobs in London

Customer Service Representative jobs in Remote

Customer Service Representative jobs in Swindon

Customer Support Specialist

FibreNest
Gloucester

Apply Now

Job details

Permanent
£24,479 a year

Benefits

Company pension

Qualifications

CRM software
Microsoft Office
SharePoint
Communication skills

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Location: Gloucester
Additional Location Information:
Salary: £24,479
Contract type: Permanent
Posting End Date: 03/07/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

FibreNest, part of the BUUK Infrastructure Group, are looking for Customer Support Specialist who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

This role involves shift work between the hours of 8am-8pm Mon-Fri as well as some weekend work. This role is a 35 hour working week.

Purpose of this role

To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics.

Your key responsibilities are

Respond to a wide range of customer queries promptly, providing solutions where possible and in a timely manner.

Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments.

Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner.

Update internal CRM system with account changes and notes.

Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments.

Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required.

Assisting potential customers to understand products and packages offered by FibreNest and promoting the brand.

Continual improvement of customer service, perception and satisfaction through progressing service delivery efficiently in accordance with SLAs to ensure KPIs are consistently achieved.

Contribute effectively towards maintaining team cohesion and morale.

Communicating with colleagues at all levels in an appropriate manner to ensure relevant information is accurately and efficiently conveyed.

Work closely with colleagues to ensure appropriate resources are engaged to ensure customer requirements are achieved.

Continually develop professionally in all aspects of the role.

Use approved systems continually to log all work-related activity and only work on approved tasks.

Suggest up-sell/cross-sell products to customer where relevant and where it may add value to the customer’s experience.

Experience/Knowledge

Understanding fundamentals of CRM systems and MS Office.

Abilities/Skills

Effective interpersonal and communication skills.

Ability to effectively engage with customers and to own the appropriate resolution of issue(s).

Positive, self-motivated, and able to respond effectively to working in a fast paced and dynamic environment.

Highly organised self-starter.

Demonstrable to prioritise workload and problem solve.

Desirable

Understanding of SharePoint, MS Teams/Slack.

Previous experience in a customer facing role.

What can you expect from us

Cost of living annual pay review.

Company pension contributions up to 3% if employees contribute 5%.

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.

Enhanced maternity, paternity and adoption pay.

To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).

Hybrid working for eligible roles.

Development opportunities to reach your career aspirations.

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.

#BUUK

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-.videocomponent888580891dd5021e a{ border: 1px solid transparent; } .videocomponent888580891dd5021e a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
What's the best thing about BUUK?

We asked our people.

From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK.

.videocomponentfcfa3891c7b1452e a{ border: 1px solid transparent; } .videocomponentfcfa3891c7b1452e a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
We all matter.

Find out about our supportive culture.

Hear how our shared sense of mutual respect and belonging underpins out culture and supports us all.

Apply Now

Refine Your Search

customer specialist jobs in cheltenham, gls

Customer Support Specialist

Service Delivery Specialist

Service Delivery Specialist

Customer Assistant

Sales Support Specialist

Purchasing Administrator

Credit Controller

Warehouse Operative

Supply Chain Senior Specialist

Process Development Technologist (Food Manufacturing)

Governance & Compliance Services Assistant

Travel Consultant

Customer Service Specialist

Contract & Commercial Specialist

Supply Chain Continuous Improvement Lead

Order Management Co-Ordinator

Service Delivery Manager

Compliance Analyst (Client Outcomes)

Associate Service Desk Technician

MRB Co-Ordinator

I want to receive the latest job alerts for customer specialist in cheltenham, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected