Handler Work, Jobs in Cheltenham, Gls (with Salaries)

Desk Investigator - Counter Fraud
AmTrust International —Bishops Cleeve
- £38,000 - £43,781 a year
- Full-time
- Databases
- Travel
- Communication skills
- Employee assistance programme
- Gym membership
OCC (Operations & Communications Centre ) Contact Handler
West Mercia Police —Hindlip
- £23,395 - £31,337 a year
- Part-time
- Annual leave
- Employee assistance programme
Ramp Services Handler-RAF Brize Norton
Serco Plc —Carterton
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
3d
Account Handler - Commercial & Schemes
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
1d
Senior People Advisor, Band 6
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £39,959 - £48,117 a year
- Full-time
- Human resources
- Recruiting
- Training & development
- Annual leave
- Employee discount
8d
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Account Handler- Aesthetics
Jensten Group —Gloucester
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
New Business Account Handler - Commercial & Schemes
Howden Group Holdings —Cheltenham
- Full-time
- Hybrid work
1d
Legal Counsel - Construction & Insurance Disputes
AmTrust International —Bishops Cleeve
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Employee assistance programme
- Gym membership
Account Handler / Sales Administrator
Athena Worksuface Fabrications Ltd —Worcester
- £26,437 - £27,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- In-person
- Annual leave
Quick apply
4d
Commercial Account Handler
Benefact Group —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Annual leave
- Sick pay
FOOD SERVICE WORKER - REC AID
U.S. Air Forces, Europe —Fairford
- £18.63 - £21.74 an hour
- Weekend availability
- Serving
- Maintenance
- No experience needed
8d
Assistant Account Handler
PIB Group Services Ltd. —Malvern
- £24,570 - £27,000 a year
- Time management
Quick apply
Research Technician (Animal Livestock)
Drayton Animal Health —Stratford-upon-Avon
- £25,227 a year
- Overtime
- Maintenance
- Research
- No degree
- Sick pay
Quick apply
1d
COOK - BARISTA
U.S. Air Forces, Europe —Fairford
- £19.48 - £22.72 an hour
- Weekend availability
- Travel
- Cleaning
- In-person
8d

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OCC (Operations & Communications Centre ) Contact Handler
West Mercia Police —Hindlip
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£23,395 - £31,337 a year

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Desk Investigator - Counter Fraud

AmTrust International -
Bishops Cleeve

Apply Now

Job details

Permanent | Full-time
£38,000 - £43,781 a year

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Private medical insurance
Gym membership
Enhanced maternity leave
Enhanced paternity leave
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Databases
Risk management
Fraud prevention and detection
Communication skills
Certificate in Insurance

Full job description

Applications are considered on a rolling basis
Bishops Cleeve
Hybrid
Yearly salary: £38,000 - £43,781

I'm interested

Applications are considered on a rolling basis
Bishops Cleeve
Hybrid
Yearly salary: £38,000 - £43,781

Job Description

Desk Investigator – Counter Fraud

The Role:

The Fraud investigator role is an integral part of Technical Claims at Marley Risk Consultancy’s (MRC), responsible for identifying, investigating, and mitigating fraudulent insurance claims. Through raising fraud awareness and delivering high‑quality, intelligence‑led investigations, you will support the development of a strong anti‑fraud culture, helping to protect the business, its clients, and honest customers from the financial and reputational harm caused by insurance fraud.

As an experienced investigative professional, you will apply intelligence‑led methodologies to enhance fraud detection, conduct robust and evidence‑based investigations, and support fair, consistent, and transparent claims outcomes, ensuring compliance with all legal, regulatory, and ethical standards.

You will work collaboratively with Claims, Underwriting, Legal, and external stakeholders, and will also support wider investigative activity across the business, including Major Loss and Recovery functions, where your investigative skills and analytical capability can add value.

Job Type: This role will be a full-time permanent contract (Mon-Fri).

Job Location: This role will be associated with MRC headquarters in Cheltenham but can be a fully remote, hybrid or office based. A presence at site locations will be required with occasional travel.

Key Activities:

Fraud Detection & Investigation

Identify potentially fraudulent claims through referrals, data analysis, intelligence gathering and fraud indicators.
Conduct end‑to‑end investigations into suspected claims fraud, including policy application fraud,exaggerated loss, staged incidents, and non‑disclosure.
Gather, analyse, and evaluate evidence from multiple sources (claim files, policy documentation, statements, databases, surveillance, financial and open source intelligence).
Conduct investigative interviews with claimants, witnesses, and relevant third parties in line with legal and procedural standards.
Obtain evidential statements
Maintain clear, auditable investigation records and case files.

Decision‑Making & Outcomes

Make balanced, evidence‑based recommendations on claim repudiation, settlement, recovery, or escalation to civil or criminal action.
Prepare concise, well‑structured investigation reports to support claims decisions and legal proceedings where required.
Support the recovery of fraudulent payments and prevention of further loss.

Intelligence & Prevention

Interrogation of Open Source and third party systems to produce intelligence reports
Contribute to intelligence gathering, fraud trend analysis, and the development of fraud indicators and profiles.
Share insights with Claims and Fraud teams to improve detection and prevention strategies.
Support continuous improvement of fraud controls, processes, and referral pathways.
Conduct fraud health checks across Major Loss claims to provide assurance
Provide investigative research reports to support claims and recovery opportunities

Stakeholder & External Engagement

Work collaboratively with Claims Handlers, Legal, Compliance, and Underwriting teams.
Liaise with external parties such as law enforcement, solicitors, insurers, loss adjusters, and industry bodies where appropriate.
Represent the organisation professionally in meetings, interviews, and external forums.

Governance, Compliance & Professional Standards

Ensure investigations comply with relevant legislation, regulatory requirements, and industry best practice (e.g. FCA, Data Protection, CPIA where applicable).
Act with integrity, fairness, and impartiality, ensuring customers are treated consistently and ethically.
Maintain confidentiality and data security at all times.

Other Duties

Perform additional tasks as reasonably required by the business.

Experience required:

Proven experience in insurance claims fraud investigation or a related investigative role.
Strong understanding of insurance claims processes and common fraud typologies.
Excellent investigative, analytical, and critical‑thinking skills.
Ability to assess evidence objectively and make defensible recommendations.
Strong written and verbal communication skills, including report writing and interviewing.
Conversation management interviews.
Obtaining evidential witness statements.
High level of integrity and attention to detail.
Ability to manage a caseload effectively and meet deadlines.
Use of using fraud detection tools, intelligence systems or data analytics.
Knowledge of industry databases and information- sharing arrangements.
Intelligence gathering and reports working to National Intelligence Model (NIM)

Desired Skills and Competencies:

Ethics, integrity, and professionalism

Strategic leadership and commercial acumen

Technical authority and judgement

Risk management and quality assurance

Client focus and stakeholder confidence

People leadership and talent development

Driving value for money and sustainable growth

Attention to detail

Expert verbal and written communication skills

Qualifications required:

Degree or equivalent

Professional qualifications or certification e.g. CII, CILA, ACFS

Benefits:

Enhanced company pension

Cycle to work scheme

Tech scheme

Life insurance (following successful completion of probationary period)

Private medical insurance (following successful completion of probationary period)

Flexible working

Employee assistance programme

Free gym membership

Great Place to Work

Support for your Continuing Career
Enhanced Maternity and Paternity leave
Free Gym Membership

About the company

At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we’ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind.

We believe our people are our greatest asset. That’s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and makearealimpact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice.

Daisy Clover | Contact Person

Send e-mail

I'm interested

Apply Now

Refine Your Search

handler jobs in cheltenham, gls

Desk Investigator - Counter Fraud

OCC (Operations & Communications Centre ) Contact Handler

Ramp Services Handler-RAF Brize Norton

Account Handler - Commercial & Schemes

Senior People Advisor, Band 6

Contact Centre Call Handler

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Account Handler- Aesthetics

New Business Account Handler - Commercial & Schemes

Legal Counsel - Construction & Insurance Disputes

Account Handler / Sales Administrator

Commercial Account Handler

FOOD SERVICE WORKER - REC AID

Assistant Account Handler

Research Technician (Animal Livestock)

COOK - BARISTA

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