It services engineer Work, Jobs in Cheltenham, Gls (with Salaries)

IT Services Engineer
National Star —Cheltenham
- £27,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
2d
Junior Cyber Security Engineer
University of Gloucestershire —Cheltenham
- £24,685 - £28,031 a year
- Full-time
- Customer service
- IT
3d
IT Support Engineer
iCOMAT —Gloucester
- Customer service
- IT
- Communication skills
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
11d
Associate Service Desk Technician
Superdry —Cheltenham
- Overtime
- Travel
- Store discount
- Annual leave
8d
IT Systems & Support Engineer
Kubus Group Limited —Kemble
- £35,000 a year
- Full-time
- Azure
- Customer service
- Salesforce
- Bereavement leave
- Referral programme
Quick apply
Digital Installation Engineer
Commercial —Cheltenham
- £28,463 - £32,032 a year
- Weekend availability
- Assembly
- Driving
- Travel
- Employee assistance programme
Quick apply
Senior Data Engineer
Ecotricity —Stroud
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- Python
- Free parking
- Work from home
Quick apply
12d
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
- Life insurance
Quick apply
IT Systems Engineer - Linux
CoreTech Security Services —Cheltenham
- Full-time
- Azure
- AWS
- Computer networking
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Field Services Engineer
CoreTech Security Services —Cheltenham
- Full-time
- Software troubleshooting
- Software development
- SDLC
Trainee Engineer
A&E Fire & Security —Cheltenham
- Overtime
- Power tools
Mechatronics Engineer - Test Systems
Safran —Gloucester
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
Data Engineer (AWS)
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Java
- SQL
- AWS
Controls Systems Engineer - Dowty Propellers
GE Aerospace —Gloucester
- Full-time
- Hybrid work
- System design
- Microsoft Office
- Bachelor's degree
- Relocation assistance
Infrastructure Engineer
Roke Manor Research Limited —Gloucester
- DevOps
- Software development
- IT
PMO Data & Reporting Analyst
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Microsoft Excel
- SharePoint
- Communication skills
Business Applications Engineer
Ecotricity —Stroud
- £26,295.60 - £28,000.00 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- AWS
- Communication skills
- Free parking
- Employee discount
Quick apply
Data Engineer
Claranet —Gloucester
- Weekend availability
- Azure
- SQL
- Machine learning

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IT Services Engineer

National Star -
Cheltenham

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Job details

Full-time
£27,500 - £32,000 a year
2 days ago

Qualifications

Software troubleshooting
Customer service
5G
Windows
Microsoft Office
FileMaker
SharePoint
Communication skills
VPN

Full job description

We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.

We have a fantastic opportunity for an IT Services Engineer based at our beautiful campus in Ullenwood, Cheltenham.

Job Purpose:
To support the maintenance and development of the organisation’s IT Services.
As part of the IT Services Team, provide a professional and effective customer focused IT Service Desk.
To provide first rate, first and second line Technical Support for customers at National Star across all its sites and for its remote workers.

Context of Role:
At National Star, we’re driven by our vision for a world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives. This sits at the heart of everything we do, from the personalised and world-class learning we provide via National Star College to training, specialist services and our work in the wider community. All of this is underpinned by both our passion to enrich people’s lives and by our moral and statutory responsibilities.
IT Services underpin the operation of National Star, ensuing we can operate efficiently and safely. Our customers include staff, learners, residents, and visitors.
Our network is spread over dispersed geographic locations interconnected by various types of connections, including broadband, leased lines, SHDCs. Key services we deliver include Windows and Office Desktop support, wireless, door access, internet access, telephony, CCTV, LOB applications, file access, and intranet services.
As one of our operations is providing 24/7 365-day residential care it is key our services are available, we utilise highly available system design to achieve this alongside a proactive approach.
What we’re looking for
Strong troubleshooting skills across hardware, software, and networks
Excellent customer service and communication skills
Ability to prioritise workload and work under pressure
A proactive and team-oriented mindset
Key Responsibilities
IT Infrastructure & SystemsSupport and maintain network infrastructure, including wired and wireless networks, VPNs, and mobile technologies (e.g. 5G).
Provide support for Microsoft Teams telephony and mobile phone systems.
Troubleshoot networking issues and perform basic configuration changes (e.g. VLANs, patching, wireless).

Hardware, Software & Devices
Support desktops, laptops, tablets, printers, and other peripherals.
Perform hardware diagnostics, repairs, upgrades, and physical installations or moves.
Install, configure, and maintain software, including Windows operating systems.
Provide first- and second-line support for IT services, including Office 365 and business-critical applications (e.g. SharePoint, FileMaker, Care Control, Dayforce).
Support a wide range of BYOD devices (phones, tablets, laptops, TVs, games consoles).

AV, Events and Media
Set up and support AV equipment including projectors, displays, and interactive boards.
Provide technical support for events, including conferencing, PA systems, and live streaming.
Support digital signage and media streaming services.

Service Desk & Customer Support
Manage workload effectively using Service Desk software, ensuring tickets are logged, updated, and resolved within agreed SLAs and KPIs.
Communicate clearly with users throughout the lifecycle of incidents and requests.
Deliver excellent customer service through a proactive, solutions-focused approach.
Escalate issues appropriately and liaise with third-party suppliers where required.

Print and Estates Technology
Support printers and MFDs, including managing third-party maintenance providers.
Support estates systems, including CCTV, access control, and building management systems.
Monitoring, Documentation and Asset Management
Proactively monitor systems and equipment to identify and resolve issues.
Maintain accurate IT asset records and inventory.
Produce and maintain documentation such as system configurations, procedures, and knowledge base articles.

Team, Compliance and Development
Contribute to team activities, meetings, and continuous service improvement.
Ensure compliance with IT policies, data protection regulations, and licensing requirements.
Participate in training and self-development to maintain up-to-date knowledge.

Additional Responsibilities
Provide occasional out-of-hours support (time off in lieu provided).
Support procurement activities for IT equipment and services.
Promote organisational values, including equality, diversity, and safeguarding.
Undertake any other duties as required by the IT Services leadership team.

Contract Type: Permanent | Contract: Full time, 37hours all year round, 52 weeks | Salary: £27500 - £32000 per annum | Location Status: Onsite, Ullenwood | Interview Date: TBC | Closing Date: 03/07/2026

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Refine Your Search

it services engineer jobs in cheltenham, gls

IT Services Engineer

Junior Cyber Security Engineer

IT Support Engineer

Digital Solutions Engineer

Associate Service Desk Technician

IT Systems & Support Engineer

Digital Installation Engineer

Senior Data Engineer

IT Service Operations Engineer

IT Systems Engineer - Linux

Support Engineer

Field Services Engineer

Trainee Engineer

Mechatronics Engineer - Test Systems

Data Engineer (AWS)

Controls Systems Engineer - Dowty Propellers

Infrastructure Engineer

PMO Data & Reporting Analyst

Business Applications Engineer

Data Engineer

I want to receive the latest job alerts for it services engineer in cheltenham, gls

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