Overview
The Asset Support Co-Ordinator plays a key role in managing administrative operations related to either client accounts or supplier relationships. Depending on business needs, the role may be oriented towards sales support or procurement/supplier support. In both cases, the specialist ensures smooth communication between internal departments and external stakeholders (clients or suppliers), maintains accurate system records, and supports operational efficiency. Occasional travel to client or supplier sites, as well as trade shows, may be required.
Responsibilities
Customer Relationship & Order Management (Sales focus):
Serve as the primary contact for client inquiries and complaints, ensuring prompt and professional resolution.
Manage client portfolios, ensuring seamless order processing, account administration, and customer satisfaction.
Strengthen client relationships by delivering a smooth customer experience and proactively addressing concerns.
Oversee quotes, order confirmations, deliveries, invoices, and overdue payments.
Ensure accurate billing, compliance with financial procedures, and verification of commercial terms.
Engage clients through targeted calls and emails to follow up on quotes and convert leads into orders.
Prepare client offers and input project details into the ERP system (IFS).
Supplier Coordination & Order Management (Procurement Focus):
Coordinate with suppliers to obtain order and service confirmations and follow up on basic delivery timelines.
Validate supplier invoices against purchase orders and escalate discrepancies.
Maintain updated procurement records and supplier data in the ERP system (IFS).
Support internal teams (sales, finance, technical) by ensuring timely availability of goods/services.
Assist in supplier contract administration including renewals, tracking of terms, and compliance.
Contribute to vendor evaluations and performance monitoring.
Administrative Support:
Assist the sales or procurement team with administrative and system-related tasks as needed.
Support contract administration, including renewals and modifications.
Use reporting tools (SAP, MariProject) to monitor KPIs, performance indicators, and trends.
Prepare and maintain dashboards providing insights into client or supplier activity and improvement areas.
Collaborate with internal teams (finance, warehouse, technical support, and field service) to resolve issues efficiently.
Participate in periodic meetings with relevant teams to discuss updates, performance, and process improvements.
Compliance & Reporting :
Compliance to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.
Engage actively in cross-departmental collaboration and knowledge sharing to support overall company efficiency.
Adhere to internal procedures, policies, and external regulations relevant to sales, procurement, or tender activities.
Undertake ad hoc tasks as agreed with the immediate supervisor.
Contribute to maintaining an effective communication and meeting structure within the team and with external stakeholders.
Local specificities (5 max):
Use of Clik to generate quotes, sales invoices, service reports, weekly and monthly reports in accordance with the finance team requirements etc
Scheduling of regulatory inspections in accordance with the statutory register
Matching up third party invoices to work completed and allocating engineer costs and times. GRN on CLIK and assign to the correct site
Key Performance Indicators (KPIs):
Percentage of client or supplier orders processed within the expected timeframe.
Rate of error-free invoices and timely payment follow-ups.
Average time taken to respond to client/supplier inquiries, complaints, or requests.
Satisfaction feedback scores from clients or suppliers.
Accuracy and completeness of data entries in ERP tools (SAP, MariProject, IFS).
Profile
Qualifications & Experiences:
Degree in Sales Administration, or a related field, or equivalent professional experience.
3+ years of experience in administrative or support roles, preferably in a sales or procurement environment.
Experience in working in a matrix organization.
Familiarity with the renewable energy/biogas industry is an asset.
Ability to deal with data presenting in a rationalized and practical manner.
Advanced IT proficiency in business applications, including field service management tools
Fluent in the local language and English, another language is a plus.
Personal Attributes:
Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
Highly organized and structured, ensuring rigorous follow-up on tasks and processes.
Curious and pragmatic, capable of finding practical solutions for client issues.
Adaptable and able to handle multiple tasks in a dynamic work environment.
Excellent communication and negotiation skills, maintaining professionalism in client interactions.
Proactive and commercially driven, eager to support sales and improve the client experience.
Willingness to contribute to a collaborative work environment and to travel occasionally to fare and customers’.
Pay: £18,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Ability to commute/relocate:
- Pershore WR10 2TA: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- full UK driving licence (required)
Work authorisation:
- United Kingdom (required)
Location:
- Pershore WR10 2TA (required)
Work Location: In person
