Customer success manager Work, Jobs in Cheltenham Gl54 (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Senior Partner Manager SEU
VoCoVo —Cheltenham
- £65,000 - £75,000 a year
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Employee assistance programme
- Sick pay
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
12d
Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Cheltenham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Global Alliances Manager
VoCoVo —Chipping Norton
- £72,000 - £85,000 a year
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
- Sick pay
Part-time Customer Service Manager
International Workplace Group plc —Gloucester
- Up to £19,000 a year
- Part-time
- Customer service
- Restaurant
Revenue Operations Manager
Ripjar —Cheltenham
- Full-time
- Remote
- Microsoft Excel
- Sales
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
7d
Senior Business Development Manager
VoCoVo —Chipping Norton
- £65,000 - £78,000 a year
- Sales
- Presentation skills
- Contracts
- Employee assistance programme
- Sick pay
Internal Sales Manager
Magic Touch Promotions —Swindon
- £35,000 - £75,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
- Free parking
Quick apply
Senior Account & Channel Manager
Ripjar —Cheltenham
- Full-time
- Remote
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
7d
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Cheltenham
- Full-time
- Sales
- AWS
- Bachelor's degree
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager - Aerospace (Europe/UK)
iCOMAT —Gloucester
- Remote
- CRM software
- Spanish
- Sales
Retail Manager
Listers —Stratford-upon-Avon
- £62,200 a year
- Full-time
- Free parking
- Health & wellbeing programme
11d
Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Gloucester
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Honda Car Sales Executive
Listers —Stratford-upon-Avon
- £50,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
Customer and Trading Manager - Convenience
Sainsbury's —Banbury
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
6d
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
Automotive Sales Manager
Baylis Automotive —Gloucester
- £45,000 - £55,000 a year
- Full-time
- Management
- Sales
- Organisational skills
- Free parking
- Store discount
Quick apply
Senior Account Executive
Benefact Group —Cheltenham
- From £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Sick pay
10d

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customer success manager jobs near cheltenham gl54

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in cheltenham gl54

Customer Experience Manager

Senior Partner Manager SEU

Helpdesk Team Manager

Business Development Manager (BDM) - Cheltenham - Circa 41k Package- 53k OTE Uncapped

Global Alliances Manager

Part-time Customer Service Manager

Revenue Operations Manager

Senior Business Development Manager

Internal Sales Manager

Senior Account & Channel Manager

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Business Development Manager - Aerospace (Europe/UK)

Retail Manager

Business Development Manager (BDM) - Gloucester - Circa 41k -Package 53k OTE Uncapped

Honda Car Sales Executive

Customer and Trading Manager - Convenience

Customer Experience Representative

Automotive Sales Manager

Senior Account Executive

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