Product manager Work, Jobs in Chertsey Kt16 (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Product Manager - Headphones
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- English
- Analysis skills
- Presentation skills
Senior Product Manager
Clinisys —Woking
- Remote
- AI
- Leadership
Senior Delivery Manager
Scrumconnect Consulting —Staines-upon-Thames
- Agile
- IT
- Leadership
Programme Manager (Contract)
Linear Executive Search —London
- £750 - £950 a day
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Software development
Quick apply
2d
Product Manager
Clinisys —Woking
- Remote
- Computer Science
- Analysis skills
- Bachelor's degree
Purchasing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £63,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Product Manager
JATO —Uxbridge
- Hybrid work
- Agile
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
Product Manager
JATO Dynamics —Uxbridge
- Agile
Product Manager - Digital Imaging
Sony Europe BV, United Kingdom —Weybridge
- Full-time
- English
- Analysis skills
- Presentation skills
Digital Product Manager
Bupa —London
- £58,700 - £73,300 a year
- Full-time
- Hybrid work
- Product management
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
2d
Product Manager
Venatrix —London
- £70,000 a year
- Full-time
- Hybrid work
Quick apply
Product Manager
GetAgent —London
- £50,000 - £60,000 a year
- Hybrid work
- Product management
Program Manager – Global Product Portfolio & Operations
HeadFirst B.V. —London
- £5,000 - £8,000 a month
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's degree
Quick apply
Product Manager
Miniclip —Guildford
- Computer Science
- Bachelor's degree
- Product management
Product Manager, Global Product, Mastercard Prepaid Management Services
Mastercard —Hampton
- Full-time
- Communication skills
16h
Product Manager
Tapi —London
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Product Manager
Syngenta Crop Protection —Bracknell
- Full-time
- Remote
- Computer Science
- Engineering
- Agile
- Life insurance
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

product manager jobs in chertsey kt16

Customer Service Manager

Product Manager - Headphones

Senior Product Manager

Senior Delivery Manager

Programme Manager (Contract)

Product Manager

Purchasing Manager

Product Manager

General Manager

Product Manager

Product Manager - Digital Imaging

Digital Product Manager

Product Manager

Product Manager

Program Manager – Global Product Portfolio & Operations

Product Manager

Product Manager, Global Product, Mastercard Prepaid Management Services

Product Manager

Customer Success Manager

Product Manager

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