Senior it technician Work, Jobs in Cheshunt, Hrt (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Senior Data Center IT Technician
Nebius —Harlow
- Data analysis skills
- English
- IT
Quick apply
Level 3 Support Technician
CST Training LTD —Bexley
- £28,000 - £35,000 a year
- AWS
- JavaScript
- Travel
Quick apply
14d
IT Support Engineer
Compass Pathways —London
- £65,000 - £85,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
13d
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
8d
AV/IT Technician
Royal Veterinary College —King's Cross
- £35,311 - £40,528 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Teaching
- Annual leave
- Gym membership
9d
Executive IT Support Technician (Executive IT & Event Operations)
Visa Europe Limited —London
- Microsoft Outlook
- Microsoft Office
- Master's degree
5h
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
IT Apprentice
North Hertfordshire District Council —Letchworth
- £25,033 a year
- Customer service
- IT
- Communication skills
IT Incident Management & Resolution Engineer
Partners Group —London
- Full-time
- Azure
- SharePoint
- In-person
Distribution Operations Engineer
Warner Bros. Discovery —London
- Weekend availability
- Computer literacy
- Maintenance
- Communication skills
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
12 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior it technician jobs in cheshunt, hrt

Remote Support Desk Operative

Senior Data Center IT Technician

Level 3 Support Technician

IT Support Engineer

Senior Technician, IT Infrastructure

2nd Line Support Technician

AV/IT Technician

Executive IT Support Technician (Executive IT & Event Operations)

IT Support Engineer

IT Apprentice

IT Incident Management & Resolution Engineer

Distribution Operations Engineer

IT Service Desk Executive (6 Month FTC)

Service Desk Analyst

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