We're looking for a Hospitality Assistant to work at our Tooting Site in London.
About Us :
Join the team at The Big Bakes, the UK’s Number 1 baking event, and help us create unforgettable experiences. Our secret? A team that brings joy and energy to our baking tents every day.
We’re all about making work a fun and inspiring place to be. If you love being part of a unique concept and an incredible team at a one-of-a-kind venue, this could be the perfect opportunity.
Check out this video to get a taste of the magic we create: https://www.youtube.com/watch?v=IPBhmf5izYk
Our Baking Promise to you:
Here’s a taste of the perks you’ll enjoy when you join our baking family:
· Enjoy a Baking Experience for four once you’ve passed your probation, bring your favorite people along for a slice of sweet adventure!
· Indulge with 50% off food and drinks at our venues, just because you’re part of the crew.
· Get 50% off up to 6 extra tickets a year, so you can share the Big Bakes magic with even more friends and family.
· · Spread the joy! Earn £150 when you refer a friend to our hospitality team, or £250 for a baking superstar.
· We’re here for you. Get 24/7 support with counseling, legal, and financial advice from our Employee Support Programme.
· Need to see a doctor? You’ve got 24/7 online GP access whenever you need it.
· Your birthday is all about you so enjoy your special day off, on us!
· Celebrate all the good times at our legendary team parties, twice every year.
· And of course, there’s always plenty of cake to go around!
The Role:
We’re on the lookout for warm, enthusiastic individuals with a positive, can-do spirit to join our baking family! If you love connecting with people, have a passion for great customer service, and enjoy spreading smiles, this could be the perfect fit.
At our events, you’ll get to be part of a lively, one-of-a-kind team where every day brings something new. Whether you’re helping our guests feel right at home, joining in on the fun behind the scenes, or learning new baking skills, you’ll be an essential ingredient in what makes our experience so special.
From keeping things sparkling clean, prepping delicious ingredients, or just sharing a kind word, your role will be as varied as it is rewarding. If you’re excited by the buzz of hospitality, enjoy baking up memories, and want to help create amazing moments in our unique London venues, we can’t wait to meet you!
Guest Experience:
· Welcome each customer with a smile, making sure they feel right at home from the moment they walk in.
· Keep the atmosphere lively and upbeat by chatting and spreading positivity.
· Share helpful tips and creative ideas with guests during their sessions to make every visit memorable and fun.
· Assist guests with checking in and out, ensuring everything is easy and stress-free.
· Host groups of up to 40 customers, bringing friendly energy and representing our brand with enthusiasm.
· Regularly give feedback to business owners, offering suggestions to make our events even better for everyone.
· Stay positive and energetic, especially during busy times, so the good vibes never stop!
Teamwork:
● Assist the Head Baker with daily duties, including weighing out ingredients.
● Support team members during shift changeovers, helping with daily cleaning tasks such as washing up and maintaining a high standard of presentation.
● Be flexible with working hours, including evenings and weekends, and be willing to travel to other venue locations if needed.
● Stand in for other staff at short notice in case of illness or emergencies.
Operations:
● Open and close the event under the Head Baker’s direction, ensuring smooth operational flow.
● Help manage inventory and stock control, ensuring that all supplies are well-maintained and available.
● Follow all food hygiene and safety regulations, maintaining high standards of cleanliness
Qualifications/requirements for applying/maintaining the role include:
- Great attention to detail and creativity
- Confidence in speaking with customers on a day to day basis
- Previous hospitality experience
- Enthusiasm and willingness to go above and beyond
Working conditions:
If selected, you will be joining our fantastic team at the Tooting site, where the role involves exciting shift work from Monday to Sunday. We are looking for someone who loves engaging with large groups of customers and thrives in a lively environment. There may be occasional travel to other venue locations across the UK, with advance notice provided.
Physical Requirements:
The nature of the role is hospitality-based, involving exciting tasks like carrying ingredients and utensils to customers, and warmly welcoming and greeting guests throughout the venue. Our opening hours are between 7 am and 11 pm, with shifts occurring within, and occasionally outside, these times.
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee discount
- Referral programme
Pay: £13.00 per hour
Application question(s):
- How many hours per week are you available to work in total?
- Please list your availability for each day of the week, including days you are unavailable:
- Are you happy to work some shifts until 11pm and weekends?
- Are you willing to cover at our Haggerston Site when required?
- Lastly, what is your favourite cake?
Work Location: In person
