Debt relief & collection occupations Work, Jobs in Chessington, Sry (with Salaries)

Rent Income Recovery Officer - FTA (Gr 5)
Civic Recruitment Limited —Sutton
- £22.84 an hour
- Temporary
- Hybrid work
- Customer service
- Microsoft Office
- Travel
Quick apply
14d
Debt Recovery Agent
Abandoned Storage Auctions —Worcester Park
- £25,420 - £47,922 a year
- Full-time
- Analysis skills
- Data entry
- Financial services
- Free parking
Quick apply
13d
Customer Outcomes Executive
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Annual leave
Quick apply
7d
Field Agent / Warrant Officer
Resolvecall —Kingston upon Thames
- £28,157.09 - £39,237.09 a year
- Full-time
- Data entry
- Financial services
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —South West London
- £2,566 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Accounts Specialist
Clarion Housing Group —Leatherhead
- £33,608 - £38,958 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
6d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Field Collections Agent
Orbit Credit Services —Isleworth
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
Collections Agent
Redwood Collections Ltd —London
- Up to £28,000 a year
- Full-time
- Customer service
- Organisational skills
- Financial services
- Free parking
Quick apply
10h
Credit Controller - Open Market
AXIS Insurance —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- IT
- Annual leave
SCUK Financial Support Agent (12 Month FTC)
SCU Santander Consumer (UK) plc —Redhill
- £27,500 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
9d
Credit Controller FTC
Praxis Real Estate Management Ltd —London
- Analysis skills
- Accounting
- Communication skills
- Employee assistance programme
Quick apply
8d
Credit Controller
Herrington Carmichael LLP —Farnborough
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Collections Specialist
TransferRoom —London
- Part-time
- Hybrid work
- Spanish
- English
- IT
- Employee assistance programme
- Life insurance
Quick apply
1d
Assistant Finance Officer
i-Jobs —Brixton Hill
- £143.87 a day
- Temporary
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
13h
Complaints & Arrears Executive
Hometree Finance —London
- £32,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Employee discount
Quick apply

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Rent Income Recovery Officer - FTA (Gr 5)

Civic Recruitment Limited
Sutton

Quick apply

Job details

Temporary
£22.84 an hour
14 days ago

Qualifications

Report writing
Customer service
Microsoft Office
Customer support
Communication skills
Negotiation

Full job description

3 months contract with a Local Authority

Job Title: Rent Income Recovery Officer

Job Purpose

The Former Tenant Arrears (FTA) Recovery Officer is responsible for the effective administration, recovery, and collection of former tenant rent arrears for Kingston Council. The role focuses on maximising income collection through proactive debt recovery, early intervention, customer engagement, and partnership working with internal teams and external agencies.

The post holder will support former tenants experiencing financial difficulties by providing advice, negotiating repayment arrangements, and facilitating access to welfare, financial inclusion, and support services. The role contributes to the Shared Finance Service's objective of delivering efficient, customer-focused, and value-added financial services while ensuring compliance with housing legislation, council policies, and recovery procedures.

Key Responsibilities

Debt Recovery & Income Collection

Manage a portfolio of former tenant rent arrears accounts, ensuring timely and effective recovery of outstanding debts.
Contact former tenants through telephone, written correspondence, email, and face-to-face meetings to secure payments and repayment agreements.
Negotiate realistic repayment plans and monitor compliance with agreed arrangements.
Take appropriate recovery action where repayment agreements fail or arrears remain unresolved.
Prepare and submit write-off reports and supporting documentation for management approval.
Achieve agreed collection targets and performance objectives.

Customer Support & Financial Inclusion

Identify customers experiencing financial hardship and provide appropriate advice and guidance.
Refer customers to Financial Inclusion Officers, Citizens Advice Bureau, welfare support services, and other specialist agencies where appropriate.
Support vulnerable customers through empathetic communication and tailored debt recovery approaches.
Promote sustainable debt management solutions that help customers meet their financial obligations.

Case Management & Administration

Maintain accurate records of all actions taken, customer interactions, and recovery outcomes.
Create, update, and manage databases, spreadsheets, and case management systems.
Produce reports, statistics, and management information as requested.
Ensure all documentation complies with council procedures and data protection requirements.

Partnership Working

Build positive working relationships with Legal Services, Housing Teams, Adult Social Care, Financial Inclusion Teams, and external partner agencies.
Support joint initiatives aimed at improving debt recovery performance and customer outcomes.
Participate in meetings, workshops, and service improvement activities.

Service Improvement & Compliance

Maintain up-to-date knowledge of housing legislation, debt recovery practices, welfare benefits, and welfare reform initiatives including Universal Credit.
Identify opportunities to improve recovery processes and maximise income collection.
Ensure compliance with council policies, financial regulations, safeguarding responsibilities, and statutory requirements.
Contribute to continuous improvement initiatives across the Shared Finance Service.

Team Contribution

Work collaboratively as part of the Housing Income & Financial Inclusion Team.
Support colleagues and share knowledge to improve team performance.
Assist in reviewing and allocating tasks to junior staff where required.
Participate in training and professional development activities.

Essential Experience

Experience of debt recovery, rent collection, income recovery, or credit control.
Experience working in a customer-focused environment delivering positive outcomes.
Experience handling difficult, sensitive, or complex customer situations.
Experience working to deadlines, performance targets, and service standards.
Experience maintaining accurate records and case management information.
Experience working as part of a team and collaborating with internal and external stakeholders.

Desirable Experience

Housing rent arrears recovery experience within local government or social housing.
Experience supporting customers facing financial hardship.
Experience working with welfare benefits and welfare reform programmes.
Experience working with multiple agencies to provide customer support services.
Experience preparing reports and performance data.

Qualifications

Essential

Minimum of 5 GCSEs (or equivalent) including:
- English Language
- Mathematics

Desirable

Qualification in Debt Recovery, Housing Management, Business Administration, Finance, or related discipline.
Training or certification relating to welfare benefits, debt advice, customer service, or financial inclusion.

Skills & Competencies

Strong communication skills, both written and verbal.
Ability to negotiate effectively and achieve positive outcomes.
Excellent customer service and interpersonal skills.
Ability to manage a varied workload and prioritise tasks effectively.
Strong problem-solving and decision-making skills.
Ability to work sensitively with vulnerable or distressed customers.
Good analytical and report-writing skills.
Proficient ICT skills, including Microsoft Office and case management systems.
Ability to build productive relationships with partners and stakeholders.
Commitment to continuous learning and professional development.

Personal Attributes

Customer-focused and results-driven.
Empathetic and resilient when dealing with challenging situations.
Professional, ethical, and accountable.
Collaborative team player.
Adaptable and open to change.
Proactive approach to service improvement.
Committed to equality, diversity, inclusion, and safeguarding principles.

Additional Information

Location: Sutton (Hybrid Working)
Working Pattern: Hybrid working arrangement with a combination of office-based and remote working.
Hours: 36 hours per week.
Pay Rate: £22.84 per hour (Umbrella).
Contract Type: Temporary/Agency Contract (subject to assignment details).
Reporting To: Rent Arrears Recovery Lead Officer (Temporary Accommodation).
Travel Requirements: May be required to attend meetings and engage with customers, partners, and stakeholders across Council locations as required.
Training & Development: Ongoing training and professional development opportunities, including updates on housing legislation, debt recovery practices, welfare benefits, and Universal Credit.
Compliance Requirements: Successful candidates must adhere to Council policies relating to safeguarding, equality and diversity, health and safety, data protection, and confidentiality.
Working Environment: Fast-paced, customer-focused environment requiring strong communication, negotiation, and problem-solving skills when dealing with tenants, former tenants, and vulnerable customers.
Performance Expectations: Achievement of income recovery targets, maintenance of accurate records, and delivery of high-quality customer service standards.

Quick apply

Refine Your Search

debt relief & collection occupations jobs in chessington, sry

Rent Income Recovery Officer - FTA (Gr 5)

Debt Recovery Agent

Customer Outcomes Executive

Field Agent / Warrant Officer

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Customer Accounts Specialist

Collections Specialist

Collections Agent (Part Time)

Field Collections Agent

Collections Agent

Collections Agent

Credit Controller - Open Market

SCUK Financial Support Agent (12 Month FTC)

Credit Controller FTC

Credit Controller

Customer Operations Agent (Collections)

Collections Specialist

Collections Specialist

Assistant Finance Officer

Complaints & Arrears Executive

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