Helpdesk coordinator Work, Jobs in Chessington, Sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
2d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
Estates Helpdesk CAFM Coordinator
SOAS University of London —London
- £31,543.19 - £35,214.19 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
7d
Helpdesk Administrator
CBRE —London
- Full-time
- Microsoft Office
- Analysis skills
- Typing
8d
Helpdesk Administrator
CBRE Local UK —London
8d
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
6d
Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Workplace Coordinator
Hearst Networks EMEA —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
FM Admin Coordinator
Reliance Facilities Management —London
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Facilities Coordinator - 8 Finsbury Circus, London
CBRE —London
- Full-time
Sustainability Coordinator
Sedex —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Estates and Facilities Manager
Ormiston Academies Trust - London —London
- £54,684 - £57,726 a year
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Service Desk Administrator
Advantos Services —Crayford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
14d
Facilities Management Coordinator
Cushman & Wakefield —London
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Facilities Coordinator - The Heals Building and Home Park Estate
Workman Facilities Management Limited —London
- £38,000 - £39,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- First Aid Certification
- Life insurance
Quick apply
Estates and Facilities Manager
Ormiston Academies Trust —London
- £54,684 - £57,726 a year
- Full-time
- Maintenance
- Organisational skills
- School
- Annual leave
- Employee discount
Business Services Manager
Mcbull Facilities Management Ltd —Borehamwood
- From £44,500 a year
- Full-time
- Master's degree
- Project management
- IT
- Sick pay
Quick apply
Chiller Service Engineer
Daikin Industries Ltd. —Watford
- Overtime
- Communication skills
- Annual leave
Quick apply

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

helpdesk coordinator jobs in chessington, sry

Freshdesk coordinator

Helpdesk Coordinator

Estates Helpdesk CAFM Coordinator

Helpdesk Administrator

Helpdesk Administrator

Facility Coordinator

Workplace Coordinator

Admin Coordinator

IT Coordinator/ Helpdesk Technician

Workplace Coordinator

FM Admin Coordinator

Facilities Coordinator - 8 Finsbury Circus, London

Sustainability Coordinator

Estates and Facilities Manager

Service Desk Administrator

Facilities Management Coordinator

Facilities Coordinator - The Heals Building and Home Park Estate

Estates and Facilities Manager

Business Services Manager

Chiller Service Engineer

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