Customer Service Advisor
Chester (Hybrid)
£27,500.00
9am - 6pm (40 hours a week, 1 in 4 Saturdays)
Do you enjoy helping people stay mobile and independent? At Proximo, we provide specialist and adapted replacement vehicles for customers who need the right support at the right time. In this role, you’ll help arrange hire vehicles quickly, clearly, and cost-effectively, while keeping customers updated every step of the way.
What makes this role different?
As a customer service advisor at Proximo, you’ll manage your own caseload of hire requests and work closely with customers, the hire team, our branches, and suppliers. You’ll listen carefully, understand what each customer needs, and help arrange a suitable replacement vehicle that keeps them moving.
What will you be doing day-to-day?
You’ll manage hire requests from start to finish, making sure customers are contacted within agreed timeframes and that each hire is handled efficiently.
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Arranging the delivery of replacement hire vehicles for customers.
- Sourcing vehicles from alternative suppliers when needed to meet customer needs.
- Keeping customers updated on progress and meeting agreed Service Level Agreement call times.
- Working with the Claims team, Hire team, branch teams, and suppliers to arrange suitable vehicles.
- Updating customer files accurately using our internal system.
- Co-ordinating deliveries and collections so we make the best use of resources and keep costs under control.
We’ll support you as you build confidence in our systems, processes, and customer approach.
A few key things you’ll be responsible for:
- Managing and organising your own caseload.
- Making sure callbacks are completed on the same day.
- Checking hire documents are correct and received within the right timeframe.
- Issuing Service Level Agreements to suppliers and checking they’re followed.
- Maximising hire days and charging rates by making sure the correct vehicle group is booked.
- Helping improve fleet performance by arranging vehicle swaps where cross hire is active.
What are we looking for?
- Clear, caring communication – you’ll speak with customers, colleagues, and suppliers in a way that feels helpful and respectful.
- Strong organisation skills, with the confidence to manage your own workload and keep cases on track.
- Good attention to detail, especially when updating customer files and checking hire documents.
- A practical, problem-solving approach when sourcing vehicles or managing changing customer needs.
- Knowledge of the hire business or vehicle makes and models would be useful, but we’ll support you as you learn.
What will we offer you?
As an Investors in People Silver employer and a member of Inclusive Employers, we invest in our people and give you the tools, support, and knowledge to do your best work. You’ll join a team that cares about customers, works together, and wants to make a real difference.
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25 days holiday (plus bank holidays and your birthday off)
- Hybrid working after 3 months of probation
- Healthcare plan via Medicash, covering optical, dental, and physiotherapy
- Funded Summer and Christmas company events
- Enhanced paternity and maternity leave
- Health and wellbeing programme
- Tech Scheme
- Retail Cashback Scheme
- Service Reward Scheme
- Cycle to Work Scheme
Apply today with your latest CV, and a member of our recruitment team will be in touch!
Before you go...
For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our people base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity. Our dedication to diversity is authentic, continuously developing, and top-down driven. Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.
We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.
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