Guest coordinator Work, Jobs in Chester, Chs (with Salaries)

Travel Sales Representative
Residential Estates Ltd —Chester
- £23,500 - £26,000 a year
- Weekend availability
- CRM software
- Organisational skills
- In-person
Quick apply
1d
Hotel Reception and Events coordinator
Willington Hall Hotel Co —Tarporley
- £12.50 - £14.00 an hour
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
7d
Freelance In-Person Event Specialist - St. Helens, UK
Visit.org —St Helens
- Temporary
- Customer service
- English
- Travel
Quick apply
Social Value and Engagement Coordinator
ACC Liverpool —Liverpool
- £20,378.97 - £22,643.01 a year
- Communication skills
- Free parking
- Employee discount
2d
Meeting and Events Coordinator
Mercure Haydock —St Helens
- Weekend availability
- Hospitality
- Customer service
- Hotel
Quick apply
Reservations Coordinator Maternity Cover
The Municipal M Gallery —Liverpool
- Weekend availability
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Activities Coordinator
Care UK —Crewe
- £12.71 an hour
- Annual leave
- Employee discount
Senior Marketing Executive / Marketing Manager
Fuelius —Chester
- Full-time
- Hybrid work
- Social media management
- AI
- Paid training
Quick apply

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Hotel Reception and Events coordinator
Willington Hall Hotel Co —Tarporley
We are seeking a dynamic and enthusiastic Hotel Reception and Events Coordinator to be the welcoming face of our establishment and the driving force behind…
£12.50 - £14.00 an hour
Quick apply
7d
Reservations Coordinator Maternity Cover
The Municipal M Gallery —Liverpool
Working collaboratively with the sales, marketing, and front office teams, you will help ensure that promotional offers, group bookings, and VIP requests are…
Quick apply

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Travel Sales Representative

Residential Estates Ltd
Chester

Quick apply

Job details

Permanent | Full-time
£23,500 - £26,000 a year
1 day ago

Benefits

On-site parking

Qualifications

CRM software
Guest check-in and check-out
Driving Licence
Travel arrangements
Guest relations
Leisure travel sales
Client engagement
Arranging restaurant reservations
Internal department liaison
Complaint handling
Organisational skills
Relationship management
Tailor-made holiday planning
Communication skills
Business lead generation
Time management

Full job description

Guest Relations (Travel) FTE £23,500 plus commission and additional on call pay.

Summary: We are seeking a skilled and enthusiastic Guest Relations Coordinator to join our team. As a key member of our travel operation, you will play a vital role in ensuring exceptional guest experiences throughout their journey. Your primary responsibility will be to provide personalised assistance and support to our guests, enhancing their satisfaction and loyalty.

In this role, you will also be responsible for promoting and selling accommodation and services to individuals and corporate clients. You will have the opportunity to showcase your exceptional sales skills and passion for travel to create memorable experiences for our customers.

Responsibilities:

Welcome guests upon arrival via phone call, demonstrating a warm and friendly demeanour.
Provide detailed information about the property facilities, services, and nearby attractions to assist guests in making informed decisions.
Assist guests with check-in and check-out procedures, ensuring a seamless and efficient process.
Address guest enquiries, concerns, and requests promptly and professionally, ensuring high levels of guest satisfaction.
Anticipate guests' needs and offer personalised recommendations to enhance their travel experience.
Coordinate special arrangements and services for guests, such as transportation, dining reservations, and recreational activities.
Act as a liaison between guests and various departments within the company, effectively communicating guest preferences, special requests, and feedback.
Respond to guest feedback, reviews, and complaints in a timely and courteous manner, striving to resolve issues and exceed guest expectations.
Maintain accurate guest records, ensuring confidentiality and data protection.
Collaborate with other team members to maintain a high level of service across all areas.
Stay updated with industry trends, local events, and travel-related information to provide valuable insights and recommendations to guests.
Generate leads and proactively seek out new business opportunities in the travel industry.
Build and maintain strong relationships with potential and existing clients, understanding their travel preferences and needs.
Develop customised travel packages tailored to meet the unique requirements and budgets of clients.
Keep in regular contact with existing clients for their travel needs.

Requirements

Experience is preferred but not essential — attitude, enthusiasm and a willingness to learn are what really matter.
Excellent interpersonal and communication skills, with the ability to build rapport and engage with diverse individuals.
Strong problem-solving abilities and the capacity to handle challenging situations calmly and efficiently.
Outstanding organisational and time management skills, with the ability to multitask and prioritise responsibilities.
Flexibility to work in shifts, including weekends and holidays, based on operational requirements.
Proficiency in using computer systems, reservation software, and customer relationship management (CRM) tools.
A positive attitude, a genuine passion for delivering exceptional guest service, and a commitment to continuous learning and improvement.
You must have a full clean driving licence.

Join our dynamic team and contribute to creating unforgettable travel experiences for our valued guests.

Note: This job description is a general outline of key responsibilities and qualifications and may be subject to modifications and additions as necessary.

Pay: £23,500.00-£26,000.00 per year

Benefits:

On-site parking

Ability to commute/relocate:

Chester CH4 9EP: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest coordinator jobs in chester, chs

Travel Sales Representative

Hotel Reception and Events coordinator

Freelance In-Person Event Specialist - St. Helens, UK

Social Value and Engagement Coordinator

Meeting and Events Coordinator

Reservations Coordinator Maternity Cover

Activities Coordinator

Senior Marketing Executive / Marketing Manager

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