It service delivery manager Work, Jobs in Chester, Chs (with Salaries)

IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Project Manager (3957)
GBG —Chester
- Full-time
- Hybrid work
Quick apply
Mainframe Service Engineer
Barclays —Knutsford
9d
Senior Implementation Consultant - Professional Services (3957)
GBG —Chester
- Full-time
- Hybrid work
Quick apply
Technology Support Technician - Brio Northgate
Brio Leisure —Chester
- £27,254 a year
- Full-time
- Travel
- Computer networking
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Business Applications (ERP) Manager
INEOS Group —Runcorn
- Full-time
- Management
- Project management
- IT
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Project Manager
Yokogawa —Runcorn
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Vulnerability Manager
The Very Group —Liverpool
- Full-time
- Hybrid work
- Mentoring
- SDLC
- Employee discount
Quick apply
Infrastructure Analyst
Hill Dickinson LLP —Liverpool
- Full-time
- Azure
- Microsoft Office
- SQL
- Annual leave
- Employee assistance programme
Senior Project Manager
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Project management
- Travel
- Agile
- Employee assistance programme
Quick apply
1d
26.82 EO IT Service Support
Disclosure & Barring Service —Liverpool
- £30,993 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
1d
Artificial Intelligence (AI) Consultant
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Azure
- Computer Science
- Engineering
Senior Delivery Manager - Financial Services (Contract Role - Inside IR35)
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
Quick apply
Associate Delivery Manager , HEO, FTC. Liverpool / Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Agile
- Annual leave
- Employee discount
8d
Project Manager - AI Projects
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Azure
- Analysis skills
- Project management
Senior Data Science Manager - FS
The Very Group —Liverpool
- £6,500 a week
- Full-time
- Hybrid work
- SQL
- Machine learning
- Python
- Employee discount
Quick apply
Senior ePMO Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Full Stack Developer
Barclays —Knutsford
- Computer Science
- DevOps
- Java
Senior QA Engineer
Betfred —Warrington
- £40,000 - £50,000 a year
- Full-time
- SQL
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
2d

I want to receive the latest job alerts for it service delivery manager in chester, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

ITIL
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

it service delivery manager jobs in chester, chs

IT Service Delivery Manager

Project Manager (3957)

Mainframe Service Engineer

Senior Implementation Consultant - Professional Services (3957)

Technology Support Technician - Brio Northgate

IT Business Applications (ERP) Manager

Mainframe Systems Programmer (IMS)

Project Manager

Vulnerability Manager

Infrastructure Analyst

Senior Project Manager

26.82 EO IT Service Support

Artificial Intelligence (AI) Consultant

Senior Delivery Manager - Financial Services (Contract Role - Inside IR35)

Associate Delivery Manager , HEO, FTC. Liverpool / Newport

Project Manager - AI Projects

Senior Data Science Manager - FS

Senior ePMO Analyst

Full Stack Developer

Senior QA Engineer

I want to receive the latest job alerts for it service delivery manager in chester, chs

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected