It service desk Work, Jobs in Chester, Chs (with Salaries)

IT Support
CIS Worldwide Ltd —Chester
- £2,200 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
IT Assistant
Laurel Bank Surgery —Malpas
- £14 an hour
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick apply
9h
Support Desk
ITAS —Mold
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
5h
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
10d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
1h
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
3d
IT Support Technician
MyCardium AI —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Microsoft Access
- Windows
- Computer networking
- Life insurance
Quick apply
7d
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
7d
M365 Specialist
JamesFisher —Knutsford
- Remote
- Computer Science
- Analysis skills
- Project management
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
10d
IT Support Engineer
Hudson Hill Consulting —Wigan
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Customer service
- Computer networking
3d
IT Service Delivery Manager
Custodia Technology Limited —Knutsford
- £40,000 a year
- Full-time
- Management
- Computer networking
- IT
- Free parking
- Work from home
Quick apply

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IT Support

CIS Worldwide Ltd -
Chester

Quick apply

Job details

Temporary
£2,200 - £2,500 a month
4 days ago

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
English
Windows
Microsoft Office
ServiceNow
IT
Customer support
Communication skills
Active Directory

Full job description

Desk side Level 2 Role (Desktop Technician)

This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

· Must have a full UK driving licence and willing to travel.

Main Responsibilities include:

§ Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.

§ Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement

§ To provide infrastructure administration functions

§ Providing on-site cover as part of a shift arrangement

§ Support inline with contracted business working hours

§ Provide site support in remote offices when required

§ Being prepared to work out of hours when required

§ Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

§ Taking ownership of issues through to resolution on all appropriate requests

§ Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information

§ Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service

§ Providing daily ticket updates to ensure users are fully updated on updates

§ Move equipment associated with service requests, inline with health and safety guidelines

§ Performing asset inventory activities as needed

§ End user training and guidance on the use of hardware and software

§ Recommends and / or performs upgrades to end user devices

§ This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork

§ Performs other duties as assigned

Technical Skills:

§ Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

§ Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications

§ Administration experience of MS Active Directory users & groups, policies, and management concepts

§ Effective communication by Engineer in English and local languages is mandatory

Business Skills:

§ Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided

§ A self-starter with ability to work on their own initiative

To work through issues analytically to a successful conclusion
An individual with a minimum of 3 year’s experience

Desired Experience:

§ At least 4+ years of experience in the field or in a related area required

§ Prior experience on Desktops, Workstations, Notebooks and Printers

§ Collaboration experience including remote control of PCs and video conferencing knowledge

§ Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)

§ Strong Microsoft Office skills (Outlook, Word, and Excel)

§ Thorough understanding of Outlook's calendaring tool. Teams workings.

§ Strong customer service skills

§ Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

§ Strong written and verbal communication skills (English being the local language)

§ Must be detail oriented and self-motivating

§ Background security check required

Pay: £2,200.00-£2,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

it service desk jobs in chester, chs

IT Support

IT Assistant

Support Desk

Service Desk Analyst

Comms Specialist Engineer (Desk-Based)

Service Desk Analyst

IT Support Apprentice

Service Desk Analyst

IT Support Technician

IT Service Desk Analyst

1st line Service Desk Agent

Service Desk Assistant

M365 Specialist

Junior IS Support Analyst

IT Support Engineer

IT Support Technician

IT Service Delivery Manager

IT Business Systems Support Analyst

Junior Deskside Support Engineer (Liverpool)

IT Service Delivery Manager

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