Job Introduction
Job Title: Quality & Performance Co-ordinator
Salary: £25,000 – £26,000
Contract: 6 Months Secondment
Location: Home Working & occasional visits to the office for meetings/training
Weekly Hours: Full Time (35hrs per week)
So…. What is this role exactly?
This is an exciting opportunity for a Quality & Performance Co-ordinator (Damp and Mould) to join Your Housing Groups Repairs and Maintenance Division and provide a high-quality diagnosis and management service of damp and mould.
Working for a Housing Association can be extremely rewarding, and we are lucky to have a hugely collaborative team of operatives, throughout all Trade professions, who work together to ensure that our customers are safe and warm in their homes.
This is an exciting opportunity for a Quality & Performance Co-Ordinator working within the Repairs & Maintenance Team. It is a great time to be joining as we are looking to add to and strengthen our existing damp and mould team. We are looking for a highly competent and enthusiastic person that will assist with the diagnosing and triaging of damp and mould cases, reviewing/analysing repairs data and liaising with Building Surveyors/Contract Supervisors and generally colleagues across the business.
What will my working week look like?
The role will involve predominantly working from home, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm.
You will also need to live within a reasonable travelling distance of our Head Office in Birchwood, Warrington to attend meetings and training courses when needed.
What will I be responsible for doing?
First and foremost, you will be assisting in the diagnosing and managing of damp and mould related issues. This role plays a major part in resolving the issue for the customer by raising the relevant repairs, arranging a surveyor inspection and communicating with the customer throughout the process to give them regular updates in line with Awaabs Law.
As part of the role you will be updating and managing a case management system so that the relevant information is up to date and recorded in one centralised location.
And what would make me stand out from the crowd?
To be a successful as a Quality & Performance Co-ordinator, here at YHG, you will have….
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Experience of monitoring and meeting set KPI’s for set objectives
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An understanding of building defects, diagnosis and required corrective action.
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You will have basic health and safety knowledge in a repair’s environment.
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Self-motivated with excellent attention to detail & IT skills
Ideally you will have/be …….
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Relevant experience of working within repairs and maintenance.
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Clear and articulate communication skills, verbal and written.
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Passionate about right first time and delivering a quality service.
So, if this sounds like a role that you would be good at, working within a team environment you would enjoy, then we would love to hear from you!
That all sounds great, what’s in it for me?
In return we offer £25000 – £26,000 for a 35-hour week, and 23 days annual leave, plus 3 discretionary days between Christmas & New Year, plus Bank Holidays but our employee offering provides much more than just a competitive salary and holiday allowance.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 4%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets and a huge range of discounts with some of the biggest high street and online names.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs and Maintenance teams play a huge part in delivering these services to our customers.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: 31st August 2026
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1
