Job Ref: CAR2086
Branch: Carden Park Hotel
Location: Chester
Salary/Benefits: £27,000 per annum plus extensive benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: mornings, evenings and weekends
Hours per week: 40
Posted date: 02/06/2026
Closing date: 04/07/2026
Role: Reservationist
Hours: Full Time 40 hours per week with rotational evenings and weekends
Salary: £27,000 per annum
We’re seeking a friendly and enthusiastic Hotel Reservationist to join our Reservations team. You’ll provide exceptional customer service while managing guest bookings and creating outstanding first impressions that reflect the high standards of Carden Park Hotel.
Your day with Team Carden:
Handle guest reservations via phone, email, and online booking systems
Provide accurate information on room types, rates, packages, and hotel amenities including the spa
Process bookings, amendments, and cancellations efficiently
Maintain up-to-date and accurate guest records in the reservation system
Coordinate with Reception and sales teams to ensure smooth guest arrivals
Upsell room upgrades and hotel services where appropriate
Respond promptly and professionally to guest enquiries and requests
About You
Previous experience in hotel reservations, front desk, or customer service preferred
Strong communication and interpersonal skills
Excellent attention to detail and organisational abilities
Comfortable using reservation systems and basic computer applications
Ability to multitask and work well under pressure
Professional telephone manner and customer-focused attitude
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident with computer skills and an excellent telephone manner whilst taking the guest’s hotel booking. You will have confidence talking with our guests and selling everything that is wonderful about Carden Park Hotel. You will be part of a remarkable team in a busy environment and team work is essential. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.
Carden Park Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
