Job Title: Call Centre Agent
Location: Group Birkenhead Office – CH41 4PE
Salary: £24,500 per annum (£30,000+ OTE with performance-related bonuses)
Job Type: Permanent
Hours: Full-time. 37 hours per week.
The Role:
As a Call Centre Agent, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow – with top performers earning over £60,000 OTE in succession roles!
What We’re Looking For:
- Strong interpersonal and negotiation skills
- Resilience and ability to handle challenging conversations
- Self-motivated, with excellent time management and organisation skills
- Target and results driven
- Experience in a Call Centre or Sales role is desirable.
- Experience of a target-driven role or negotiating finances is also desirable.
What We Offer (N.B. Permanent Staff):
- Competitive salary - £24,500 basic salary per annum
- Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
- Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm.
- Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown.
- Enhanced Family Leave – Generous maternity, paternity, adoption and shared parental pay to provide financial support to you and your family.
- Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
- Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing X2 your annual salary to give financial protection and peace of mind for your family.
- Support for your Wellbeing – We offer a wide range of wellbeing, financial, and legal support through our EAP and in-house mental health first aiders.
- Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
- Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career.
Essential Requirements:
- Successful candidates will need to undergo right to work and reference checks.
About Us:
Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards.
Part of the ColX Group, Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. We positively encourage applications from all eligible candidates irrespective of any protected characteristic.
We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.
Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.
Job Types: Full-time, Permanent
Pay: £24,500.00-£30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme
Work Location: In person
