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Parking Services Supervisor

Cheshire West and Chester Council -
Chester

Apply Now

Job details

Permanent

Qualifications

Stakeholder liaison
Coaching
Mentoring junior staff
Complaint handling
Handling customer enquiries
Analysis skills
Supervising experience
Continuous improvement
Team management
Mentoring
Organisational skills
Management reporting
Professional development mentoring
Customer interaction
Training & development
Leadership
Analytics

Full job description

The Parking Services Supervisor is responsible for leading and supervising the Parking Services processing team, ensuring the efficient administration of parking enforcement and back-office operations. The role oversees the processing of Penalty Charge Notices (PCNs), customer enquiries and complaints, debt recovery processes, and the delivery of high-quality customer service. Working within a busy income-generating service, the postholder ensures compliance with parking legislation, Council policies, and statutory requirements while supporting staff development, monitoring performance, and contributing to the continuous improvement of parking services across the Borough.

Organisation

Cheshire West and Chester Council

Location

Chester

Job Category

Regulatory Services

Grade

CWAC NJC - Grade 7

Salary Min

£32,578 per annum

Salary Max

£35,570 per annum

Hours per week

Weeks per year

52.143

Employment Type

Permanent

Closing Date

29/08/2026

Ref No

W4726

Documents

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Are you an experienced supervisor with excellent customer service, leadership and administrative skills? Do you have experience of parking enforcement, debt recovery, regulatory services or a similar operational environment?

We are looking for a Parking Services Supervisor to join our Parking Services team and play a key role in delivering an efficient, fair and customer-focused parking service across the Borough.

About the Role

As Parking Services Supervisor, you will lead and support a team responsible for the administration of parking enforcement activities, including the processing of Penalty Charge Notices (PCNs), customer enquiries, permit schemes and debt recovery processes. You will ensure that all work is carried out in accordance with legislation, Council policies and service standards.

You will take ownership of complex customer complaints, monitor team performance, produce management reports and help drive continuous service improvements. The role also involves working closely with enforcement agents, suppliers, stakeholders and colleagues across the Council to ensure the smooth operation of the service.

Key Responsibilities

Supervise and support the Parking Services administration team.
Manage the processing and review of Penalty Charge Notices and representations.
Lead on customer complaints, enquiries and dispute resolution.
Monitor workloads, performance and service standards.
Produce statistical and performance reports.
Coach, mentor and develop staff, including apprentices.
Oversee debt recovery activities and maximise PCN recovery rates.
Ensure compliance with relevant legislation, Council policies and procedures.
Maintain accurate public information, correspondence and statutory notices.
Represent the Council at Traffic Penalty Tribunal hearings where required.
Liaise with suppliers, enforcement agents and key stakeholders to support service delivery.

About You

We are looking for someone who has:

Experience of supervising or leading a team in a customer-focused environment.
Strong organisational and workload management skills.
Excellent communication and customer service abilities.
Experience handling complaints, disputes or appeals processes.
The ability to interpret and apply legislation, policies and procedures.
Strong analytical skills and experience producing reports and performance information.
A commitment to delivering fair, consistent and professional services.
Experience within parking services, enforcement, regulatory services, debt recovery or a similar sector would be advantageous.

What We Offer

A varied and rewarding role within a high-profile public service.
Opportunities for professional development and training.
A supportive team environment.
The opportunity to contribute to the delivery of essential services across the Borough.

If you have the leadership skills, attention to detail and customer-focused approach needed to excel in this role, we'd love to hear from you.

If you have any questions or for an informal chat contact [email protected]

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.

Apply Now

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