Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
This position is a combined role, which acts as a central point for members to contact you as well as providing a service in our Cafe. When we say Cafe, we're not expecting you to be 'Jamie Oliver' but we are looking for someone who can find their way around a kitchen and be polite and friendly with our members! You will be the first point of contact for members to deal with members and business enquiries in a polite and friendly manner and to ensure that they are actioned accordingly. As well as this, you will be taking orders and catering simple food menus to high standards and ensuring time management is met when serving customers. You will need to have a cleaning cloth handy, as we like our members to sit and dine in clean and tidy environment.
Benefits whilst Employed at Total Fitness:
- Possibility Points to invest in your growth, giving you access to our Growth Library of opportunities across the business.
- Free membership for you and a loved one plus 2 discounted memberships for family members or friends after passing probation.
- 28 days holiday including public/bank holidays (pro-rata for part-time employees). Annual leave increasing with length of service up to 5 additional days (pro-rata for part-time employees).
- Workplace Pension Scheme.
- Death in Service benefit.
- Discount on retail and cafe products.
- Access to an Employee Assistance Programme
Key Responsibilities:
- Provide excellent customer service to our members
- To ensure that daily, weekly and monthly cleaning is completed in line with company standards, assisting with other areas as directed by the Management team
- To prepare well presented food for our members
- To clear and tidy eating surfaces, ensuring that a high standard of cleanliness is maintained
- To answer the telephone within 5 rings, in a friendly and professional manner, following the set procedure and to direct the call as efficiently as possible to the correct extension
What you bring
- Fun and friendly person
- Excellent communication skills
- Customer focused
- Ability to deal with members in a polite and professional manner
- Ability to cope under pressure
- This role is subject to a DBS check
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Job Types: Full-time, Permanent
Pay: Up to £12.71 per hour
Ability to commute/relocate:
- Chester CH2 1AQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
