ABOUT US
Window-Tint.co.uk is an online retailer based in Saltney, Chester manufacturing and supplying car window tinting products to customers worldwide via eBay, Amazon, Etsy and our website.
We've expanded rapidly over the past 3 years with sales growing by 125% and were recently named Cheshire 'Business of the Year'. We currently process, cut and dispatch over 3,000 orders per month .
Due to continued growth, we're looking for a Customer Service & Social Media Assistant to join our friendly team of 7.
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THE ROLE
We're looking for a full-time Customer Service & Social Media Assistant to join us. You'll be the first point of contact for our customers — handling enquiries, resolving issues, and making sure people feel looked after from first message to delivery. Alongside that, you'll help us grow our social media presence across Instagram, Facebook, and TikTok.
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WHAT YOU'LL BE DOING
Customer Service
- Responding to customer queries across eBay, Amazon, Etsy and our website using our customer service platform
- Answering inbound phone calls and handling enquiries professionally
- Managing returns, exchanges and order issues from start to resolution
- Chasing couriers and suppliers on behalf of customers when orders are delayed
- Leaving and responding to customer feedback and reviews across platforms
Social Media
- Creating content and updating our social media channels
- Responding to comments and messages on social platforms
- Helping to devise a strategies to build our online community and brand presence
Operations Support
- Assisting the order processing team during busy periods
- General admin and office support as required
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ESSENTIAL
- Previous customer service experience — preferably online
- Strong written and verbal communication — clear, friendly, and professional
- Experience creating content for social media (Instagram, Facebook, or TikTok)
- Organised and able to manage multiple tasks idependantly
DESIRABLE
- Experience selling or managing accounts on eBay, Amazon, or Etsy as a seller
- Experience developing or contributing to a social media strategy
- An interest in cars — though we'll teach you everything you need to know about our products
We're looking for the right person, not the perfect CV. If your customer service skills are strong but you're less experienced on the social media side, we're happy to provide training and support to help you grow in the role.
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WHY JOIN US?
We're a fast-growing, award-winning business with a close-knit team. You won't be a number here — you'll be a key part of how we deliver a great experience to thousands of customers every month. There's plenty of variety in the role and room to grow with us as we continue to expand.
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HOW TO APPLY
As part of your application, you'll be asked three short questions — two about handling real customer situations, and one about social media. There are no right or wrong answers — we're just looking for clear, friendly communication and a bit of creativity.
Please note that applications without answers to all three questions will not be considered.
Hours: 37.5 hours per week (Monday to Friday / 8:30am to 4:30pm).
Salary: £25,000 to £26,000
Location: Saltney, Chester (office based)
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- What is it about this role at Window-Tint.co.uk that appeals to you?
- How would you reply to this customer? (max 150 words)
Note: imagine you're new to the role and still getting to know the products — we're looking at how you communicate, not your product knowledge.
"I ordered a kit last week and it doesn't fit my car properly. I followed your instructions but it's not lining up. Pretty frustrated to be honest as it wasn't cheap."
- Pick one of our social media channels (Instagram, Facebook, or TikTok) and suggest a post idea you'd create for Window-Tint.co.uk. Describe what it would show, what the caption would say, and why you think it would work. (max 150 words)
Tip: take a look at our website at window-tint.co.uk before answering.
Work Location: In person
