call center supervisor Work, Jobs in chester (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
17h
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Team Leader
The Riverside Group —Liverpool
- £39,912.07 - £43,869.98 a year
- Weekend availability
- Microsoft Excel
- Management
- Customer service
2d
Fuel Cards Team Leader
NWF Fuels —Crewe
- Full-time
- Sales
- Leadership
- Negotiation
- Free parking
- Employee assistance programme
Quick apply

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Contact Centre Team Leader
ENWL —Preston
Proven leadership experience in a contact centre environment. Manage the day-to-day contact centre processes to ensure all deliverables align with business…
£35,000 - £45,000 a year
8d
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.
Quick apply
17h

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call center supervisor jobs near chester

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

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Job details

17 hours ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

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