Call center team lead Work, Jobs in Chester (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
9d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
11d
Fuel Cards Team Leader
NWF Fuels —Crewe
- Full-time
- Sales
- Leadership
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
CSC Nights Team Leader
The Riverside Group —Liverpool
- £39,912.07 - £43,869.98 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
8d

More jobs to discover

Find similar jobs that you might be interested in.

Contact Centre Team Leader
Sureserve —Liverpool
Candidates MUST have proven experience managing teams in a fast-paced contact centre environment, ideally within customer focused or social housing setting.
£32,000 a year
Quick apply
11d
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.
Quick apply
9d

I want to receive the latest job alerts for call center team lead in chester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center team lead jobs near chester

Call Center Team Lead jobs in Reading

Call Center Team Lead jobs in Uxbridge

Call Center Team Lead jobs in Leeds

Next Call Centre Advisor jobs in Leicester

Call Center Team Lead jobs in Ringwood

Call Centre jobs in Remote

Call Centre Part Time No Experience jobs in Glasgow

Team Member jobs in Cambridge

Production Team Leader jobs in Sunderland Dh4

Center Parcs jobs in Thetford

Team Assistant jobs in London

Engineering Team Leader jobs in Manchester

Engineering Team Leader jobs in Glasgow

Team Leader jobs in Sheffield

Biomedical Engineering jobs in Scotland

Engineering Team Leader jobs in Coventry

Engineering Team Leader jobs in Corby

Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

9 days ago

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

Quick apply

Refine Your Search

call center team lead jobs in chester

Customer Service / Call Centre Team Leader

Contact Centre Team Leader

Fuel Cards Team Leader

CSC Nights Team Leader

More jobs to discover

I want to receive the latest job alerts for call center team lead in chester

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected