Technical support engineer Work, Jobs in Chester (with Salaries)

1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Microsoft Office
- Continuous improvement
Fleet Management Engineer
EA Technology —Capenhurst
- Analysis skills
2d
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Customer service
- Windows
- In-person
- Annual leave
- Employee discount
Quick apply

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Technical Support Engineer
BaseRock IT Solutions —Shrewsbury
Professional manner when visiting customers with a can do attitude and willingness to help our customers. Act as first point of contact for IT/OT support calls…
£28,000 - £34,000 a year
Quick apply
IT Support Field Engineer
Obsidian Networks Ltd —Chester
Full clean driving license for use of the company vehicle, at times you may need to use your own vehicle, mileage can be reclaimed.
£28,000 - £32,000 a year
Quick apply
8d

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technical support engineer jobs near chester

1st Line Support Engineer

Hudson Hill Consulting
Runcorn

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Customer service
Windows
Microsoft Office
VoIP
IT support
Computer networking
IT
Communication skills
Active Directory
CompTIA A+

Full job description

Job Title: 1st Line Support Engineer

Location: Runcorn Office (WA7 1SS) or Ashton Office (WN4 8AA)
Job Type: Full Time
Reports To: Service Desk Manager

Job Summary:

The 1st Line Support Engineer is responsible for providing first-level technical support to end-users, diagnosing and resolving IT issues, and escalating more complex problems to 2nd or 3rd line support. This role serves as the first point of contact for users experiencing technical difficulties and requires strong communication, troubleshooting, and customer service skills.

Key Responsibilities:

Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
Troubleshoot hardware and software issues in a timely and professional manner.
Create and maintain accurate documentation of user issues and resolutions.
Assist with user account administration (password resets, account lockouts, etc.).
Escalate unresolved issues to the appropriate 2nd or 3rd line teams.
Monitor and manage tickets in the IT helpdesk system to ensure timely resolution.
Follow ITIL-based procedures for incident and request handling.
Maintain a high level of customer service and user satisfaction.

Requirements:

Proven experience in a similar IT support or helpdesk role.
Good understanding of Windows OS, Microsoft Office, and basic networking principles.
Familiarity with Active Directory, Office 365, and ticketing handling systems.
Excellent communication and interpersonal skills.
Ability to work independently and under pressure.
Desire to learn, and grow technical skillset
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, ITIL Foundation) are desirable but not essential.

Desirable Skills:

Basic troubleshooting of Windows server operating systems.
Basic troubleshooting of VOIP solutions.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in chester

1st Line Support Engineer

Comms Specialist Engineer (Desk-Based)

Senior Technical Support Engineer

Deskside Support Engineer (Liverpool)

Fleet Management Engineer

Schools ICT Engineer

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