Front office manager Work, Jobs in Chesterfield, Dby (with Salaries)

Front Office Manager
DoubleTree by Hilton Sheffield City —Sheffield
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
1d
Reception Supervisor
DoubleTree by Hilton Sheffield City —Sheffield
- £13.25 an hour
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
1d
General Manager
The Playwright —Nottingham
- £37,000 - £46,000 a year
- Management
- Employee assistance programme
- Referral programme
Quick apply
5d
Night Manager
Sandman Hotel Group —Sheffield
- From £14 an hour
- Weekend availability
- Hotel
- Free parking
- Flexible schedule
7h
Catering Assistant
Wilson Vale Catering Ltd —Sheffield
- £14.03 an hour
- 8 hour shift
- Customer service
- Paid training
- Employee assistance programme
Quick apply
8d
Deputy Catering Operations Manager
Yorkshire Wildlife Park Ltd —Doncaster
- £32,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
6d
Executive Head Chef
Oak View Group —Nottingham
- £62,000 - £70,000 a year
- Full-time
- Bar
- Culinary experience
- Cooking
- Employee discount
Banquet Chef
The Tavern Collective —Sheffield
- £13 - £14 an hour
- Full-time
- Sales
- Restaurant management
- Microsoft Office
Quick apply
Relief Chef Manager
BaxterStorey UK —Nottingham
- £36,000 a year
- Full-time
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
RELIEF CHEF MANAGER
BaxterStorey —Nottingham
- £36,000 a year
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
5d
Kitchen Manager
The Lion Hotel —Worksop
- Weekend availability
- Hospitality
- Cooking
- Hotel
- Employee discount
Quick apply
Front Office Manager
Leonardo Hotel Derby —Derby
- Day shift
- Hotel
- Referral programme
Quick apply
12d

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Front Office Manager

DoubleTree by Hilton Sheffield City
Sheffield

Quick apply

Job details

Full-time
1 day ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Supervising experience
Front desk
Leadership
Time management

Full job description

What we're looking for:

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills. You will ideally have previous supervisory experience working within a hospitality or reception desk setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you. You will be savvy on systems and able to develop into an expert and trainer of the front office system.

Previous experience in a supervisory or managerial role within the hotel industry, preferably in front office operations.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire the team.
Strong organisational and time management abilities to handle multiple tasks and priorities effectively.
Exceptional customer service skills with a guest-focused mindset.
Proficiency in hotel management systems and reservation software.
Flexibility to work shifts, including evenings, weekends, and holidays, as required.
Hands-on support on the reception desk. Using the front office system and training others to use it.
Act as a brand and hotel ambassador.

Day in the life of:

As the Front Office Manager your primary responsibility is to oversee and manage the reception and nights teams. You will play a crucial role in ensuring smooth operations and exceptional guest experiences. In addition, this position will involve controlling reservation and rooms revenue and coordinating with other departments to ensure efficient service delivery.

A key element of this role will be to assist the Hotel and Cluster Revenue Manager to maximise and manage rooms bookings by delivering an excellent, yet efficient reservations service; you will be meticulous at administration ensuring that every detail of a guest’s reservation has been accurately recorded following established procedures.

Your management duties will include leading recruitment and HR tasks such as interviewing, onboarding and training new team members. You'll also uphold and instil the right ethos and culture among the team. The Front Office Manager will handle escalated guest questions, queries and swift complaint resolution. You will also be trained as a muti-skilled hotel duty manager and carry out duty management shifts and tasks when required.

Your hands-on reception duties will include checking guests in and out, taking telephone calls & answering emails, and booking in reservations using the front office system, Alacer. You will help to drive revenue where possible by letting guests know about all products and services available to them, upgrading room types, and upselling breakfast, lunch and/or dinner onto their stay.

Example key responsibilities:

Managing Reception and Nights Teams:

Supervise and provide guidance to the reception and nights teams, including scheduling shifts and managing staff performance.
Ensure that team members are trained properly and equipped with the necessary skills to deliver excellent customer service.
Monitor the front desk operations, including check-in/check-out processes, guest inquiries, and requests, to ensure efficiency and guest satisfaction.
Handle and resolve guest complaints or issues promptly and professionally.

Reservations Management:

Oversee the reservations and ensure accurate and efficient handling of room reservations, including individual and group bookings.
Monitor room availability and work closely with the sales and revenue management teams to maximize occupancy and revenue.
Maintain good relationships with travel agents, corporate clients, and other key stakeholders to drive bookings and repeat business.
Implement and maintain a comprehensive reservations system, ensuring accuracy of guest information and billing details.
Manage rooms, no shows and cancellations

Coordination and Communication:

Collaborate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.
Communicate effectively with all staff members, providing clear instructions and fostering a positive work environment.
Liaise with the sales and marketing team to promote the hotel's offerings and contribute to revenue generation efforts.

Administrative Tasks:

Prepare and analyse reports related to occupancy, revenue, and guest feedback, providing insights and recommendations for improvement.
Ensure compliance with hotel policies, procedures, and safety regulations.
Stay updated with industry trends and best practices, implementing innovative strategies to enhance the front office operations.
Record sickness reported to the front desk, ensuring communication with the relevant HOD

What you'll get in return:

Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
Team Member discounted stays and 50% of F&B across Hilton's Worldwide portfolio of over 8000 hotels
Ongoing learning and development opportunities
24/7 Employee Assistance Programme & financial Wellness Programme
Team Member of the Month (£100) & Year (£500) awards
Uniform provided
Enhanced annual leave and family leave
Access to the EXCELLENCE hub powered by Hapi - a rewards and benefits platform with 100s of retail discounts

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

INDMANAGE

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Refine Your Search

front office manager jobs in chesterfield, dby

Front Office Manager

Reception Supervisor

General Manager

Night Manager

Catering Assistant

Deputy Catering Operations Manager

Executive Head Chef

Banquet Chef

Relief Chef Manager

RELIEF CHEF MANAGER

Kitchen Manager

Front Office Manager

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