Helpdesk coordinator Work, Jobs in Chesterfield, Dby (with Salaries)

Client Success Coordinator - Chesterfield
Ovation Incentives —Chesterfield
- £25,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Business
Quick apply
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Facilities Coordinator
Mitie —Derby
- Monday to Friday
- Front desk
- Communication skills

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Client Success Coordinator - Chesterfield

Ovation Incentives
Chesterfield

Quick apply

Job details

Full-time
£25,000 a year
6 days ago

Qualifications

Stakeholder liaison
English
Microsoft Office Suite
Zendesk
Organisational skills
Customer support
Customer interaction
Business
Communication skills

Full job description

About us

Ovation Incentives is a technology-focused performance improvement agency. We help our clients improve performance by incentivising, rewarding and motivating their customers, partners and employees. We do this through combining our world-class global reward portfolio with tailor-made technology systems to deliver award-winning solutions. We are dedicated to providing exceptional service and support to our clients. We are looking for a proactive and problem-solving Customer Success Coordinator to join our team.

The role

Be part of a small company with a great corporate culture where every employee counts. As a Client Success Coordinator, your primary responsibilities will include receiving orders from clients and processing them on our in-house technology platform, organising the electronic data storage of order information, generating invoices for clients, and participating in client calls and business reviews when necessary.

You will also be the first point of contact for our clients’ customers and helpdesk teams (via email only). This will require a high standard of service and customer satisfaction, ensuring that an efficient, friendly and professional manner is upheld. This is a great starting role with a potential of growth.

You will primarily work remotely, with 1-2 days per week based in our Chesterfield office. Occasionally, travel to our London head office may be required

Key responsibilities

Processing orders online through our various technology platforms
Generating invoices and reports for clients and management
Respond to customer queries via email in a timely and professional manner
Utilise problem-solving skills to address and resolve customer issues effectively
Display initiative and logical thinking to provide innovative solutions to customer problems
Identifying and proactively seeking to support customers to ensure quality levels of service
Liaise with suppliers to resolve escalated queries and ensure customer satisfaction
Maintain accurate records of customer interactions and resolutions
Collaborate with internal teams to improve customer experience and processes
Monitor customer feedback and suggest improvements to enhance service quality
Escalations to Client Account Manager in line with Client SLAs
General administrative duties including keeping up to date work notes and process guides
Ensuring compliance with company policies and industry regulations

Requirements

Degree or qualified to third level in Business/IT/MIS/Communications related fields
Proven experience in a customer service or customer success role
Ability to work independently as well as part of a small team
Excellent written and verbal communication skills
Strong problem-solving abilities, logical thinking and attention to detail
Ability to take initiative and work independently
Experience in liaising with suppliers or external partners is a plus
Proficiency in using Microsoft Office suite specifically Excel – successful candidates will be tested at interview stage
A proactive, enthusiastic and positive attitude
Excellent organisational skills and multitasking abilities
Ability to work in a hybrid environment, with 1-2 days per week in the Chesterfield office
Excellent command of English, both written and spoken – as demonstrated by your cover letter
Only legal residents who are allowed to work in the UK will be considered

Nice to have (but not essential)

Ability to speak another language
Experience with Freshdesk/Zendesk, JIRA, Microsoft Teams or similar systems (although full training will be provided).

Benefits

Competitive salary and benefits package
Flexible working arrangements
Opportunities for professional growth and development
Supportive and collaborative team environment

Quick apply

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