Community Fundraising & Challenge Events Assistant
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme (subject to terms)
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
Do you enjoy keeping things organised, delivering great customer service and being part of a team that makes a real difference? As our Community Fundraising & Challenge Events Assistant, you'll be at the heart of our fundraising team, providing essential administrative and operational support that helps us deliver inspiring fundraising campaigns and unforgettable challenge events.
Working with colleagues across multiple locations, you'll help ensure our fundraising activities run smoothly by supporting supporters, coordinating fundraising materials, maintaining accurate records, assisting with projects and campaigns, and keeping our systems and processes running efficiently. This is a varied and rewarding role where your organisation, attention to detail and proactive approach will help create an outstanding supporter experience and enable St John Ambulance to continue raising vital funds to save lives and strengthen communities.
About You
We're looking for an organised, proactive and customer-focused individual who enjoys working as part of a collaborative team and takes pride in delivering excellent support. You'll be confident managing a varied workload, have a keen eye for detail and be able to prioritise tasks to meet deadlines in a busy environment.
You'll bring experience of providing administrative support in a customer-focused setting, with a track record of responding to enquiries professionally and delivering a high standard of customer care. You'll be a strong communicator, comfortable building positive relationships with colleagues, supporters and volunteers, both in person and remotely.
You'll also have:
- GCSEs (or equivalent), including English and Maths (Grade 4/C or above).
- Good working knowledge of Microsoft Office applications, with confidence using Word, Excel, Outlook and Teams.
- Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of people.
- Strong organisational skills, with the ability to manage competing priorities, solve problems and maintain accuracy when working to deadlines.
- A collaborative approach and a willingness to embrace and demonstrate St John Ambulance's HEART values in everything you do.
It would be an advantage if you have experience of using a customer relationship management (CRM) system, knowledge of email marketing platforms, or have worked as part of a geographically dispersed team, but these are not essential. We're committed to supporting your development and providing the training you need to succeed in the role.
About the Role
- Provide essential administrative support to the Community Fundraising & Challenge Events team, helping to deliver fundraising activities, campaigns and events efficiently and effectively.
- Deliver an excellent supporter experience by responding to enquiries, maintaining accurate records on our CRM system, and supporting donor journeys from first contact through to stewardship.
- Coordinate the distribution of fundraising materials and merchandise, monitor stock levels, and ensure resources are available to support fundraising activities across the UK.
- Support the planning and delivery of challenge events, including flagship events such as the London Marathon, Great North Run and Royal Parks Half Marathon, as well as local fundraising initiatives, with opportunities to provide on-the-day event support.
- Maintain and improve the quality of fundraising data by updating CRM records, carrying out data cleansing, producing reports, and ensuring information is recorded accurately and in line with data protection requirements.
- Work collaboratively with colleagues across the organisation to support projects, coordinate meetings, contribute to team communications and social media, and help drive successful fundraising outcomes.
Please see the job description for more detail (this can be viewed on our website or once you click apply)
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.
St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
