As a Maintenance Operations Administrator, you'll play a key role in supporting the Maintenance Operations Team Leader and Manager to deliver a world-class service to BT's customers. You'll help manage parts and warranty processes, ensure chargeable activities are administered accurately to maximise revenue opportunities, and support the smooth day-to-day operation of the maintenance function.
Working in a fast-paced environment, you'll be responsible for maintaining high levels of operational efficiency, helping the team meet contractual service level agreements (SLAs), performance metrics and customer commitments. You'll also collaborate closely with colleagues across Business Field Operations and Solutions, supporting continuous improvement initiatives that enhance customer experience, productivity and service delivery.
