Job Summary:
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on staying calm under the pressure of managing multiple phone calls every day? If so, continue reading to get all the information on the exciting opportunity to join our team.
We are looking to recruit a part time Care Navigator (Receptionist) to work over 4 days for 23.5 hours per week. The shift patterns are:
Monday - 7:45am- 2:45pm
Tuesday -1:15pm - 6:45pm
Wednesday - 7:45am to 1:15pm
Thursday - 1:15pm to 6:45pm
Applicant MUST be able to work these shifts.
Some flexibility will be required to cover for last minute sickness and holidays.
The successful candidate should be confident, professional, have excellent telephone and customer service skills with the ability to multi-task.
At Arthur Medical Centre, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in healthcare, we would love to hear from you.
Job Responsibilities:
· Dealing with patients via telephone, face to face and online services, ensuring their request is dealt with appropriately
· Ensure that patients who need an urgent consultation are seen in line with practice protocol
· Monitoring the telephone call queue and ensuring that calls are prioritised over other less urgent tasks
· Monitoring online messages via our Accurx system and responding within the appropriate timeframe
· Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone or online messaging services
· Signpost patients to the correct service or appointment type by using in-house guidance and resources
· Maintain confidentiality in line with GDPR and practice policies
· To action repeat prescription requests and ensure that they are ready for collection in line with practice protocol
· Ensure the waiting and reception areas are kept tidy and that noticeboards and leaflets are up to date
· Monitor the waiting area and raise any medical concerns immediately. Also keep patients up to date if clinics are delayed
· Handle samples in line with infection control procedures, also ensuring they are labelled and have the correct forms ready to be sent to the lab
· Undertake chaperone duties during clinical examinations as required
· Advise patients of relevant charges for private (non-NHS) services, processing payments and issue receipts for same
· Maintain the safety of staff, patients and visitors and report any concerns via the inhouse portal
· Ensure effective communications, regularly updating the Team Leader of any issues
· Cover colleague’s holiday and sick leave as required
· Attend mandatory training events/meetings which are held once a month on a Wednesday afternoon. (Excludes August & December)
· Keep up-to date with relevant mandatory training via the relevant online training platforms
· Ensure Practice building is closed safely at night. including closing of window and shutters
· Carry out any other duties as reasonably requested by Management
CQC (Care Quality Commission)
· Under supervision of the Management team to assist staff and clinicians to ensure that the practice fully complies with the CQC regulations
· To ensure that all policies and procedures within areas of responsibilities are up to date and are amended as and when required
Person Specification
Essential
· Excellent communication skills (written and verbal)
· Strong IT skills
· Clear, polite telephone manner
· Competent in the use of Office and Outlook
· Ability to prioritise tasks
· Effective time management
· Ability to work as team member and autonomously
· Good interpersonal skills
· Proactive approach to work
· Problem solving
· Empathetic Approach
· Ability to follow policy and procedure
Desirable
· Previous experience as a GP surgery receptionist/Care Navigator would be a distinct advantage
· Experience in using SystmOne would also be a strong advantage, however full training will be given to the right candidate if required
· Experience in using Accurx
Qualifications
Essential
· Good Standard of Education GCSE Grade C in English and Maths
Other requirements
Essential
· Post is subject to satisfactory Disclosure Barring Service (DBS) check
Desirable
· Driving licence / own transport (Public Transport is very limited in this area)
· Flexibility to work outside core office hours (I.E Cover Extended access on occasional Saturdays and assist with Flu clinics etc)
THIS VACANCY MAY BE WITHDRAWN EARLY IF WE RECEIVE APPLICATIONS FROM A NUMBER OF SUITABLE CANDIDATES
Job Types: Part-time
Contract length: Permanent
Schedule: To be discussed.
Work Location: Arthur Medical Centre
Salary - £12.71
Application deadline: Friday 21st August 2026
Benefits
· On-site parking
· Generous NHS Pension Scheme
· Free Tea & Coffee
· Employee Assistance Programme (A 24-hour helpline from Health Assured to
support you through any of life’s issues or problems such as Bereavement, Legal
information, Financial information and many more)
· Access to NHS Discounts via Bluelight (One off small fee every 2 years, see here for more info About Us | Blue Light Card)
Employers' website
https://www.arthurmedicalcentre.co.uk/
Pay: £12.71 per hour
Work Location: In person
