Dispatch manager Work, Jobs in Chesterton, Cam (with Salaries)

Dispatch Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- IT
Quick apply
4d
Operations Manager
Amazon UK Services Ltd. —Peterborough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Production Manager
Premier Laser Cutting Ltd —Corby
- £38,000 - £45,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- In-person
Quick apply
4d
Utility Operator - (FLT Driver)
CUBIS Systems —Stamford
- Overtime
- Forklift
- Warehouse experience
- In-person
- Referral programme
Quick apply
5d
Transport Supervisor
XPO Logistics —Stamford
- £33,000 - £33,018 a year
- Computer literacy
- Supervising experience
- Employee discount
Quick apply
13d
Account Executive
Daily Dose —Corby
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
5d
Quality Assurance Technologist
Irca Group —Peterborough
- Full-time
- English
- Microsoft Office
- Bakery
Quick apply
Administration Assistant
East of England Community Health and Care NHS Trust (Cambridgeshire) —Peterborough
- £25,272 a year
- Part-time
- Management
5d
Warehouse Manager - Food Production
Del Monte (UK) Ltd —Wisbech
- Full-time
- Microsoft Powerpoint
- Management
- Organisational skills
Quick apply
3d
Shift Supervisor
MONOWORLD LTD —Bedford
- £15 - £16 an hour
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
Quick apply
9d
Qualified Audit Senior/Semi-Senior
Corporate Services - ManagerS —Kettering
- £35,000 - £45,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- No degree
Quick apply
Raw Material Operator - Level 1
Faerch Group —Ely
- 12 hour shift
- Free parking
Quick apply
2d
UK DC SHIFT SUPERVISOR
Dr Martens —Wellingborough
- Full-time
- Microsoft Office
UK DC Shift Supervisor
Dr. Martens —Wellingborough
- Full-time
- Microsoft Office
Quick apply
Production Planner
Worldwide Fruit Ltd —Spalding
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dispatch manager jobs near chesterton, cam

Dispatch Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year
4 days ago

Qualifications

Microsoft Outlook
IT

Full job description

Microbyte is looking for someone who genuinely cares about tickets landing with the right person at the right time. Someone who hates seeing a request go quiet, and who takes real pride in a service desk that flows. Someone who knows that a well-run queue is never luck, it is the result of somebody paying close attention.

This role sits in the engine room of our service desk, with real responsibility for how work flows through it. You may have come up through a service desk yourself and found you had a knack for organising the work around you, or you may have experience in a coordination or dispatch role. Either way, you combine enough technical understanding to read a ticket and judge it properly with the organisation and persistence to keep a busy desk moving.

Are you the kind of person who spots a ticket going stale and cannot leave it alone?
Do you enjoy working alongside engineers, understanding their workloads and helping them prioritise?
Have you been looking for a role where your organisation and judgement directly shape the customer experience?

This is a role with real day-to-day responsibility. You will drive the dispatch process alongside the team, keep queues healthy, and make sure every ticket sits with the engineer best placed to resolve it. You will be a familiar, trusted voice for clients wanting updates, and a steady hand for the engineers around you.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Manage ticket dispatch alongside the wider service desk team, aligning the right tickets to the right engineers based on skill set, workload and urgency
Carry out 72 hour checks to catch stale tickets, chasing updates and moving them forward before clients need to ask
Run regular case rundowns with engineers, reviewing their ticket lists to help them prioritise and keep workloads balanced
Handle customer queries on ticket progress with clear, honest and timely updates
Monitor queues throughout the day, spotting bottlenecks early and rebalancing work where needed
Escalate risks, ageing tickets and capacity concerns to leadership before they become problems
Identify recurring patterns in ticket flow and feed improvements back into how the desk operates
Keep dispatch and scheduling information accurate in our ticketing system so the whole team can trust it

Required Experience / Skills

A genuinely positive outlook, able to stay optimistic and constructive in a busy, reactive environment
Experience on an IT service desk (1st or 2nd line), in a service coordination or dispatch role, or ideally a blend of both
Enough technical understanding to read a ticket and judge its urgency, complexity and best owner
Highly organised and methodical – you can remain composed when the helpdesk gets busy
A confident, friendly communicator with clients and engineers alike
A natural sense of ownership, comfortable chasing, nudging and following through until things are done
Familiarity with PSA or ticketing systems is an advantage

Desirable

Experience in an MSP environment
Exposure to SLAs, triage processes or engineer scheduling

Location and Salary

Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30. Salary: £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

dispatch manager jobs in chesterton, cam

Dispatch Manager

Operations Manager

Production Manager

Utility Operator - (FLT Driver)

Transport Supervisor

Account Executive

Quality Assurance Technologist

Administration Assistant

Warehouse Manager - Food Production

Shift Supervisor

Qualified Audit Senior/Semi-Senior

Raw Material Operator - Level 1

UK DC SHIFT SUPERVISOR

UK DC Shift Supervisor

Production Planner

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