Reporting to: CASS Operations Manager (COM)
Responsible for: N/A
Team: Quality Assurance
External contacts:
- External Verifiers
- External contractors for CASS work
- Centre tutors, managers, staff
- CASS event contacts
- Independent Verifiers
Purpose:
Support the Quality Assurance team to ensure CPCAB maintains the integrity and regulatory compliance of its internal assessment processes. Provide comprehensive administrative support across all elements of the Centre Assessment Standards Scrutiny (CASS) strategy to support in the delivery of a reliable, efficient, and high‑quality service to centres and tutors.
Responsibilities:
EV and IdV operational coordination
- Support agreed External Verification (EV) and Independent Verification (IDV) allocations and schedules within approved parameters, referring any issues, exceptions, or decisions outside agreed parameters to the CASS Operations Manager.
- Maintain central trackers for visits, reports, actions, contracts and deadlines. Chase outstanding information and escalate delays or risks.
- Administer reports from receipt to release, completing agreed checks within established procedures and escalating any issues or matters requiring technical or regulatory judgement to the CASS Operations Manager.
Standardisation and compliance administration
- Support standardisation administration, including bookings, online and in-person facilitation, attendance records and financial administration.
- Monitor requirements and timescales, escalating potential non-compliance or unmet minimum requirements.
Records, systems and financial administration
- Maintain accurate, audit-ready CASS records in line with confidentiality, data protection and document-control requirements.
- Process contractor, contract, payment and cost information and liaise with internal teams to resolve routine issues, escalating any issues outside established procedures to the CASS Operations Manager.
- Maintain portal, IT and website records and support approved system and procedure improvements.
Communication, reporting and improvement
- Respond to routine EV, IdV, centre and tutor enquiries and escalate technical, sensitive or higher-risk matters.
- Collate feedback, data and evidence for reports, audits and service improvement.
- Work across teams and undertake directly relevant administration and meetings needed to maintain CASS operations.
To meet the needs of the business, this job description may be updated or amended, and the individual working in this role will be required to complete all reasonable duties as would be expected with this type of role, as directed by a manager.
Person Specification:
- Experience of supporting a complex, deadline-driven administrative workflow
- Ability to prioritise competing tasks, maintain oversight and escalate risks promptly
- Excellent administrative and organisational skills, with a high level of accuracy and attention to detail
- Strong IT skills, including maintaining shared trackers, records and collaborative documents
- Ability to communicate clearly and professionally with internal colleagues, centres and external contractors
- Ability to work independently, follow agreed procedures and exercise sound judgement about when to escalate
- Ability to maintain confidential, complete and audit-ready records
- Ability to work collaboratively across teams and contribute to service improvement
- Experience of coordinating events, meetings or online activities
- Experience of processing contracts, payments or monitoring costs
- Experience in an awarding organisation, education, quality assurance or another regulated environment
We are committed to equality, equity, diversity and inclusion and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.
Using AI to help prepare your CV, cover letter or any other application materials is not against our recruitment practices. However, you are personally responsible for the accuracy, quality and completeness of everything you submit, and you should expect to be asked to demonstrate, explain or expand on any claims during the recruitment process.
It is important to note that due to the management of conflicts of interest, the successful candidate cannot remain employed at a current CPCAB centre or be studying a CPCAB qualification while in this role.
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Glastonbury BA6 8PS
