About Us
If you are thinking why join West Sussex County Council (WSCC) there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance. Hybrid working helps us deliver a great service and our employees enjoy the flexibility this gives to fit around their home lives. But don’t just take our word for it hear from some of the team members:
“Our team is really caring and familiar. Everyone has been incredibly helpful and from the first minute made me feel welcome and supported, the way I have not felt in a job before. The best part of my job is definitely the support I have found all along and the trust that was given to me from the beginning. I love that, even being a computer based role, we are very well connected and have periodic catch ups to make sure we are all feeling fine and up to our task. The West Sussex County Council policies are design to provide great life-work balance. Also with flexitime and working from home opportunities, my quality of life has considerably improved” Carmen
Join us as a Data & Information Officer within the Adults’ Services Systems and Information Team (ASSIT). We are seeking a highly motivated and hard-working individual to join our team of professionals helping to drive continual business improvement. As a team we sustain and maintain all systems by advising, supporting and challenging to ensure good business practice. We continually look to optimise Adults’ Services business making a positive difference through consultation and engagement with our range of diverse stakeholders. Alongside this, the team plays an increasingly important role in using complex data and emerging digital approaches that supports service improvement and data quality, as well as ensuring adherence to retention and deletion policies is upheld.
The team plays a pivotal part and acts in an advisory and support capacity across the organisation to develop and improve the quality and efficiency of the service.. Working collaboratively across systems, data and operational teams, we bring together a range of skills to ensure services are supported by accurate data, reliable systems and meaningful insight. Whilst meeting the County Council’s statutory duties as outlined in the Care Act 2014 and other legislation, for example, the Data Protection Act 2018, the Accessible Information Standard and the Freedom of Information Act 2000.
About The Job
Salary: £32,597 to £35,412 per annum
Working Pattern: Full-time (37 hours per week)
Contract Length: Permanent
Location: County Hall, Chichester with Flexible and Hybrid Working*
- For this role, hybrid working currently means the team work together in the office at County Hall Chichester 1 day a week, in person monthly team meetings, and remote working for the rest of the week. Teamwork is very important to us and getting together as a team regularly enables us to update on work related projects, share new ideas and to support each other as required.
To succeed in this role it’s really important that you are able to collate and analyse data. The customer data you will be working with is on the Mosaic social care recording system so any experience on using this would be highly beneficial. A big responsibility in the role is the day to day maintenance of data management system, data quality and retention and deletion of data in line with GDPR regulations. In addition to this, you will support the use of complex data and large datasets to identify trends, highlight risks and opportunities, and contribute to service improvements. This includes supporting the team’s growing use of digital tools and emerging technologies, including Artificial Intelligence, in a responsible and practical way.
The successful applicant will be required to understand how adult social care processes work, where data is collected and what it is used for. You will assist in the design of appropriate data monitoring tools and reports to identify where data quality errors are occurring and drive data quality and process improvements. The role will also support the translation of data into clear insight, helping services to better understand performance, improve processes and make evidence-based decisions.
Performing this role’s duties, you will have an excellent knowledge of the workflow and systems used by WSCC Adults’ Services; you must be comfortable working for extended periods of time with considerable amounts of data and complex formulas, to analyse, evaluate and cross check data anomalies. Good initiative and prioritising skills are vital in completing this role to a high standard, as you will be responsible for specific areas of data collection and you must be able to consider and recommend solutions ensuring deadlines and data quality standards are met.
Another rewarding aspect of the role is writing guidance, and training and mentoring others taking into account that other people work and learn differently.
If this sounds like an interesting opportunity for you, why not join us and let’s make a difference to our communities together!
Experience and Skills
Key skills (these are the short listing criteria please cover how you meet each point within your application)
- Excellent analytical skills with the ability to research and analyse data from a variety of sources and produce qualitative information with minimal guidance.
- Awareness of, or interest in, using digital tools and emerging technologies (such as Artificial Intellegence) to support data analysis and service improvement.
- Highly computer literate with sound and accurate IT skills in order to manipulate complex data and produce reports using a variety of software.
- Excellent verbal and written communication skills with the ability to present analysis and findings clearly, concisely and accurately to a range of audiences in ways that promote understanding.
- Advisory, negotiation and persuasion skills in order to encourage others to adopt a particular course of action.
- Sound problem solving skills with the ability to analyse complex issues and diagnose business solutions, making logical and rational decisions based on all information available.
- Ability to organise, prioritise and plan own workload to meet deadlines and targets
Qualifications & Experience (these are the short listing criteria please cover how you meet each point within your application)
- Relevant degree, or equivalent qualification or experience demonstrating that level of applied knowledge in data/information management.
- Demonstrable evidence of developing data management systems.
- Experience of undertaking complex data analysis and detailing findings to a wide range of audiences.
- Demonstrable evidence of organising and handling large amounts of data and an understanding of data protection responsibilities as it relates to social care practice.
- Experience and confidence in dealing with people and the ability to establish credibility at all levels of the organisation.
Rewards and Benefits
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.
Further Information
The reference number for this role is CAFHE06431.
For an informal conversation or for further information regarding the role, please contact Heather Ramiz at [email protected] or Andrew Beaumont at [email protected]. . For issues or queries regarding your application please contact [email protected].
To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 5 years referencing and a health check.
West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.
For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.
Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Job Reference: CAFHE06431
