It service manager Work, Jobs in Chichester, Wsx (with Salaries)

Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
13d
Programme Management Office Analyst
WSCC —Chichester
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
13d
Senior Performance Analyst
WSCC —Chichester
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Analysis skills
6d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
IT Project Manager
Saab —Fareham
- Organisational skills
- IT
- Communication skills
Project Manager
Saab —Fareham
- Management
- PMP
- Business development
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Product File Assistant
APP Wholesale Ltd —Waterlooville
- Part-time
- Hybrid work
- Data entry
- Organisational skills
- Communication skills
Quick apply
13d
Service Architecture Lead
Cytiva —Chichester
- Full-time
- Computer Science
- Engineering
- Master's degree
- Annual leave
3d
Senior IT Support Technician | Worthing Office-Based | Mon-Fri
Guild Care —Worthing
- £32,426.24 - £35,046.54 a year
- Weekend availability
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Software Delivery Manager
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
1d
Senior Business Analyst
University of Portsmouth —Portsmouth
- £46,049 - £56,535 a year
- Full-time
- Hybrid work
- University
- Quality control
- Work from home
- Employee discount
6d
Service Delivery Analyst (Cloud Security)
SSE —Portsmouth
- £50,964 - £60,899 a year
- Communication skills
- Employee discount
- Gym membership
2d
Senior Project Manager
Parker Hannifin Corporation —Fareham
- Full-time
- Master's degree
- No degree
- Business
- Free parking
- Employee assistance programme
14d
ISS Project Manager
CMS2 —Portsmouth
- Full-time
- Continuous improvement
- Travel
- Communication skills
Quick apply
Project Planner
Saab —Fareham
Service Desk Analyst
Leidos —Whiteley
- £28,800 - £33,900 a year
- 8 hour shift
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Work from home
18h
Solution Engineer - Network
Focus Group —Shoreham by Sea
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
Quick apply
14h
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
User Researcher - Contractor
Digi2al Limited —Portsmouth
- £480 a day
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
Quick apply
13d

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Service Desk Manager

Civic Recruitment Limited
Chichester

Quick apply

Job details

Full-time | Fixed term contract
13 days ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
IT team management
Stakeholder liaison
Incident queue management
IT service management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Major incident coordination
Management reporting
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk
Analytics
Rota coordination

Full job description

7 Month Contract With A local Authority

Job Purpose

The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk, ensuring the delivery of high-quality IT support across Level 1, Level 2, and Level 3 support teams. The role is accountable for driving service excellence, enhancing the customer experience, managing operational performance, and ensuring effective incident and service request management. Working collaboratively with technical teams, third-party suppliers, and key stakeholders, the Service Desk Manager will promote continual service improvement and support the delivery of reliable, customer-focused IT services.

Key Responsibilities

Lead and manage the day-to-day operation of the Technology Services Service Desk across L1, L2, and L3 support teams.
Ensure the delivery of high-quality, customer-focused IT support services in line with agreed service levels.
Manage service performance, monitoring key performance indicators (KPIs) and implementing improvements where required.
Oversee workforce planning, resource allocation, shift rotas, and team capacity to ensure effective service coverage.
Lead incident management and service request processes, ensuring timely resolution and escalation where appropriate.
Maintain and promote an effective knowledge management framework to support service efficiency and first-time resolution.
Work collaboratively with technical teams, resolver groups, and third-party suppliers to deliver seamless IT services.
Support the coordination and management of major incidents, ensuring effective communication and resolution.
Produce operational reports and performance metrics to support governance, decision-making, and continual service improvement.
Drive best practice and continuous improvement initiatives within an ITIL-based service management environment.
Lead, coach, and develop Service Desk staff to promote high performance and excellent customer service.

Requirements

Significant experience managing Service Desk, IT Operations, or Technical Support teams within a customer-facing environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Proven experience managing service performance, workforce planning, incident management, service requests, and knowledge management.
Good understanding of ITIL principles and experience working within an ITIL-based service management environment.
Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent.
Strong analytical, organisational, and problem-solving skills.
Excellent communication and stakeholder management skills, with the ability to build effective working relationships.
Ability to prioritise workloads and manage multiple operational demands in a fast-paced environment.

Additional Information

Hours per week: Full-time
Location: Chichester (Power Place). Hybrid working available following initial training period, with office attendance required five days per week during onboarding.
Bi-Weekly Payments

Quick apply

Refine Your Search

it service manager jobs in chichester, wsx

Service Desk Manager

Programme Management Office Analyst

Senior Performance Analyst

Systems & Database Administrator

IT Project Manager

Project Manager

Local IT Lead

Product File Assistant

Service Architecture Lead

Senior IT Support Technician | Worthing Office-Based | Mon-Fri

Software Delivery Manager

Senior Business Analyst

Service Delivery Analyst (Cloud Security)

Senior Project Manager

ISS Project Manager

Project Planner

Service Desk Analyst

Solution Engineer - Network

On Site Support Engineer

User Researcher - Contractor

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