Patient services lead Work, Jobs in Chichester, Wsx (with Salaries)

Customer Experience Specialist
Browns More Hair Now Ltd —Chichester
- £24,500 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Team Lead Psychiatric Liaison Service
Sussex Partnership NHS Foundation Trust —Chichester
- £49,387 - £56,515 a year
- Weekend availability
- Team management
- Leadership
10d
Director of Clinical Services
Nuffield Health —Chichester
- £75,000 a year
- Full-time
- Free parking
- Employee discount
Counsellor / Counsellor (Development Role)
Sussex Community NHS Foundation Trust —Worthing
- £39,959 - £56,515 a year
- Full-time
- Flexible schedule
7d
Apprentice Lead Adult Care Worker
Egalite Care Ltd —Worthing
- £20,475 an hour
- Full-time
- In-person
- Communication skills
Quick apply
11d
Activities & Wellbeing Co-ordinator (1 Years Minimum Experience)
Balcombe Care Homes —Bognor Regis
- £14 an hour
- Weekend availability
- First Aid Certification
- Organisational skills
- IT
Quick apply
10d
Exercise Oncology Specialist
GenesisCare UK —Portsmouth
- £26,000 - £30,000 a year
- Full-time
- Anatomy knowledge
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Healthcare Science Assistant (ATO)
University Hospitals Sussex NHS Foundation Trust —Chichester
- £24,465 a year
- Full-time
10d
Therapeutic Support Worker
Keys Children —Waterlooville
- From £14.45 an hour
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operational Lead Radiographers - St Richards Hospital
University Hospitals Sussex NHS Foundation Trust —Chichester
- £66,582 - £77,368 a year
- Full-time
- Management
10d
West Sussex Social Work Professional Lead
Sussex Partnership NHS Foundation Trust —Worthing
- £66,582 - £77,368 a year
- Full-time
- Hybrid work
- Master's degree
- Leadership
- Flexible schedule
9d
Physiotherapy Associate Practitioner - Acute Medicine
University Hospitals Sussex NHS Foundation Trust —Chichester
- £28,392 - £31,157 a year
- Full-time
4d
Purchasing Assistant
The Business Supplies Group —Portsmouth
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
17h
CBT Therapist
Sussex Community NHS Foundation Trust —Chichester
- £49,387 - £56,515 a year
- Part-time
- Hybrid work
- Flexible schedule
1d
Senior Therapeutic Support Worker
Keys Children —Denmead
- From £16.25 an hour
- Part-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
Director of Voice, Improvement and Partnership
University Hospitals Sussex NHS Foundation Trust —Worthing
- Full-time
8d
Patient Service Administrator
PracticePlusGroup —Portsmouth
- £10,005.95 a year
- Customer service
- Administrative experience
- Data entry
4d
Therapeutic Support Worker 'Driving Essential'
Keys Children —Hayling Island
- From £14.45 an hour
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
Occupational Therapy Associate Practitioner
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Portsmouth
- £28,392 - £31,157 a year
- Part-time
- English
- Organisational skills
- Computer skills
7d
Practice Manager
Dental Essence —Sompting
- From £40,000 a year
- Full-time
- Management
- Master's degree
- No degree
Quick apply
20h

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patient services lead jobs near chichester, wsx

Customer Experience Specialist

Browns More Hair Now Ltd
Chichester

Quick apply

Job details

Permanent | Full-time
£24,500 - £26,000 a year
2 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills

Full job description

Department: Customer Experience
Reports to: Customer Experience Team Lead
Location: Chichester
Contract: Full-time, permanent (Monday–Friday, 9am–5pm)
Salary: £24,000 - £26,000

We’re Browns (& you could be too.)

We help people feel like themselves again. With understanding, care, and expertise, our specialist wig consultants and stylists guide each person through their hair journey with compassion and confidence — because feeling good begins with feeling understood.

Where we’re at
Our Customer Experience team is at the heart of Browns. You’re the first voice our patients hear — the person guiding them through what is often an emotional and vulnerable moment. You’ll support patients referred from NHS Trusts across the UK, manage appointment journeys, answer queries, and ensure every interaction reflects the care and compassion Browns is known for.

We’re looking for someone who can bring calm, empathy, and structure to a role that truly impacts people's lives.

Next Chapter
This is a varied, rewarding role where you’ll support patients from their initial referral through to their appointment with our Wig Consultants. You’ll manage clinic diaries through our online booking system, coordinate bookings, answer queries, and ensure every patient feels listened to and looked after.

If you’re warm, organised, and thrive in a role where you can genuinely help people, this could be the next chapter for you.

What you’ll be doing
You’ll provide outstanding support to Browns patients, ensuring every interaction is handled with empathy, efficiency, and professionalism.

You’ll be:

Making initial contact with referred patients to introduce Browns, explain the referral process, set expectations, and secure appointments.
Being the first point of contact for all incoming calls — offering clear, compassionate support.
Managing the diary using our booking system: creating patient profiles, adding appointments, rearranging bookings, and ensuring schedules run smoothly.
Assisting patients from any Trust with queries such as booking or amending appointments, placing product orders, and checking order progress.
Returning missed calls, including those received outside working hours.
Supporting Wig Consultants during clinic days by handling referral and patient queries promptly.
Building and maintaining strong relationships with NHS Trust contacts.
Providing administrative support to colleagues and covering duties during annual leave or busy periods.

What we’re looking for
You don’t need to meet every requirement, but ideally you’ll bring:

At least 2 years’ experience in a customer service or patient-facing environment.
Strong administrative and organisational skills, with confidence managing multiple tasks.
Excellent communication skills — friendly, professional, and clear.
Previous call-handling experience.
Ability to work independently and use initiative.
Confidence handling sensitive or emotional conversations with care.
A warm, patient manner — with empathy at the heart of what you do.
Understanding of GDPR and general H&S expectations.

Core Competencies

Essential:

Analytical: Makes rational, informed decisions based on information and context.
Self-Driven: Motivated, proactive, and committed to achieving goals.
Communication: Speaks and writes clearly, adapting style and tone appropriately.

Important:

Learnability: Continuously builds knowledge and skills.
Resilience: Maintains effective performance during pressure or setbacks.
Teamwork: Works respectfully and effectively with colleagues.

What you’ll get from us

A supportive, compassionate team who care deeply about the people we serve.
28 days holiday (including bank holidays), increasing annually with length of service (up to 5 extra days).
Healthcare and pension from day one.
2 volunteering days per year to support causes that matter to you.
Ongoing training and development opportunities.
A meaningful role where your work directly helps people feel like themselves again.

The important bit
If this role sounds right for you — even if you don’t meet every single requirement — we’d still love to hear from you. Show us your strengths, your passion, and what you can bring to Browns. Let’s talk.

Job Types: Full-time, Permanent

Pay: £24,500.00-£26,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

patient services lead jobs in chichester, wsx

Customer Experience Specialist

Team Lead Psychiatric Liaison Service

Director of Clinical Services

Counsellor / Counsellor (Development Role)

Apprentice Lead Adult Care Worker

Activities & Wellbeing Co-ordinator (1 Years Minimum Experience)

Exercise Oncology Specialist

Healthcare Science Assistant (ATO)

Therapeutic Support Worker

Operational Lead Radiographers - St Richards Hospital

West Sussex Social Work Professional Lead

Physiotherapy Associate Practitioner - Acute Medicine

Purchasing Assistant

CBT Therapist

Senior Therapeutic Support Worker

Director of Voice, Improvement and Partnership

Patient Service Administrator

Therapeutic Support Worker 'Driving Essential'

Occupational Therapy Associate Practitioner

Practice Manager

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