New Homes Sales Consultant
Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality. It’s something we have been doing for over 30 years and It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.
This role is on an 18 Month Fixed Term Contract basis and can either be based at our site in Petersfield or Chichester, hence 2 adverts for one role.
Working Pattern
This role requires working 5 days in seven with a 2 day break on a rota, so you must be flexible as these days can change.
About the role
Reporting to the Sales Manager, the successful New Home Sales Consultant will be an expert at selling customers their dream home. At Dandara we know those first impressions last, so having a passion for customer service is crucial for this role.
What you will do:
Meet prospective purchasers, demonstrate the features and benefits of properties for sale – assist with optional extras as and when required.
Negotiate deals & Extras with the purchaser
Accompany all potential purchasers to the show homes and onsite properties to demonstrate the home, the specification, brand and available extras.
Ensure the sales area and any show properties are clean, tidy and well presented at all times
Process related paperwork on sales achieved including financial payments
Liaise with purchasers, Sales Manager, and legal departments to process sales through ensuring you are providing them with a 5star customer journey. Maintain contact and build lasting relationships with customers
Ensure purchasers are kept up to date with progress on their plot and development
Assist clients with optional extras and process their choices
Deal with daily telephone/e-mail/web enquiries
Proficient in using the CRM system to utilise effectively to drum up appointments, leads, reservations. Setting follow up tasks and detailed updates, including loading on reservations, plot progression and important notes.
Circulate details of properties for sale to prospective clients
Detailed and regular plot progression by speaking with brokers and solicitors daily to gain updates. Help with & identify issues to move the plot forward to an exchange of contracts as soon as possible.
Carry out weekly build sales meetings with your site manager and customer care manager to ensure all plots are on schedule for delivery on the window you have quoted and discuss all purchasers already moved in that are in survey window to make sure they are happy, all issues dealt with and that they are being chased to return a ‘YES’ survey for us.
Be aware of market trends and remain updated on product knowledge & Competitors
Carry out weekly marketing audits to ensure your price list and website is correct and advertising the correct incentives and describing the correct features and benefits.
Carry out general administration tasks including keeping CRM system up to date and detailed updates, filing correctly all purchasers’ details, replying to all emails and ensuring a clear and detailed handover to anyone covering your holiday or days off.
Complete a home demonstration of the home along with your site manager, to show the customer how everything works and how to keep the property within warranty.
Prepare for legal completions with gift hampers and legal completion boxes. Ensure all keys are checked and present ready to hand over to customer alongside the site manager.
What you will have:
Experience of new homes sales
Excellent communication, organisational, self-motivational skills
Strong Microsoft Office skills
Excellent rapport building and negotiating skills
Flexibility to work the shifts mentioned to suit the needs of the business
Full UK Driving License
You must be able to work weekends.
What we will offer you:
Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality – and it’s all thanks to the vision and passion of our dedicated team. Our benefits include:
£Excellent basic with an OTE up to £60k
Commission and bonuses
33 days holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme - EAP
Health Hero digital doctor - 24 hr virtual help and appointments
Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (paid option to increase to x4)
Cycle to Work Scheme
Employer matched pension scheme of up to 5%
Flexible benefits including shopping vouchers, airport parking and reduced gym membership
Important note for Recruitment Agencies
Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.
Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume and will not pay a Fee to any Agency that is not an Appointed Agency.
