Stage Work, Jobs in Chigwell, Ess (with Salaries)

Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Summer QA Tester & Product Associate Intern
Marketpal Ltd —London
- From £13 an hour
- Hybrid work
- Software development
- Internship
Quick apply
Graduate Intern (Data Analyst)
Brunel University —London
- £27,757 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- Analysis skills
- Annual leave
3d
TG703728 - Exhibitions Assistant
TATE Museum —London
- £28,864 a year
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
11d
Assistant Librarian
Godolphin & Latymer School —London
- Part-time
- School
9d
Trainee Research Executive
IFF Research —London
- £29,500 a year
- Hybrid work
- Data analysis skills
- Annual leave
Quick apply
9d
Bid Writer
Sureserve —London
- £55,000 - £60,000 a year
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Data Scientist (Apprentice)
Financial Ombudsman Service —London
- £26,936 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
6d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
Product Intern
Heidi —London
- Hybrid work
- Travel
- Internship
13d
Neurodiversity Awareness Event Volunteer- London
M^2 SPED Awareness —London
- £0.01 a year
- Temporary
- Hybrid work
- Public speaking
- Organisational skills
- In-person
- Flexitime
Quick apply
2d
Mortgage Administrator
BTJ —Waltham Abbey
- £25,000 - £35,000 a year
- Full-time
- Microsoft Word
- Basic maths
- English
Quick apply
Compliance Administrator - Weekends Only
1st Formations —London
- £18 an hour
- Weekends only
- Remote
- English
- Typing
3d
Exams Coordinator
Royal College of Physicians —London
- £30,962 a year
9d
CNN News Desk Reporting Intern
Warner Bros. Discovery —London
- £29,000 a year
- Hybrid work
- No degree
- In-person
- Internship
2d
Archivist
City St George's, University of London —London
- Communication skills
- Teaching
Flexi Educator
N Family Club —Buckhurst Hill
- £14.78 - £17.97 an hour
- Working with children
- Flexible schedule
- Referral programme
Quick apply
Data Operations Analyst
SmartestEnergy —London
- £32,000 - £36,000 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
8d
Learning & Development Architect
Projentum —London
- £500 - £600 a day
- Hybrid work
Apprentice Educator
N Family Club —Buckhurst Hill
- £19,656 - £20,717 a year
- Full-time
- Childcare
- School
- Paid training
- Employee discount
Quick apply

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Customer Service Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

stage jobs in chigwell, ess

Customer Service Agent

Summer QA Tester & Product Associate Intern

Graduate Intern (Data Analyst)

TG703728 - Exhibitions Assistant

Assistant Librarian

Trainee Research Executive

Bid Writer

Data Scientist (Apprentice)

Front Desk Agent

Product Intern

Neurodiversity Awareness Event Volunteer- London

Mortgage Administrator

Compliance Administrator - Weekends Only

Exams Coordinator

CNN News Desk Reporting Intern

Archivist

Flexi Educator

Data Operations Analyst

Learning & Development Architect

Apprentice Educator

I want to receive the latest job alerts for stage in chigwell, ess

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