Helpdesk coordinator Work, Jobs in Chilworth, Sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d
Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Grounds Helpdesk Coordinator
Smarter Services Ltd —Sunbury
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Contracts
Quick apply
23h
Workplace Coordinator
Hearst Networks —London
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
12d
Facility Coordinator
Cushman & Wakefield —Staines-upon-Thames
- Communication skills
Quick apply
Technical Services Coordinator (Multi-Trade)
Peabody —London
- £32,500 a year
- Customer service
- Plumbing
- IT
- Annual leave
- Employee discount
5d

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Coordinator - Maternity Cover
IPM Facilities Ltd —Bordon
Logging calls and emails received from our customers, monitoring through to completion, and updating records using our company CRM.
£26,500 - £30,000 a year
Quick apply
8d
Office & Executive Support Coordinator – 12 Month Fixed Term Maternity Cover
Delta Capita —London
Work alongside the Office Manager to provide professional front‑of‑house cover, welcoming visitors and clients. Provide cover when Office Manager is on leave.
Quick apply

I want to receive the latest job alerts for helpdesk coordinator in chilworth, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk coordinator jobs near chilworth, sry

Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
8 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

helpdesk coordinator jobs in chilworth, sry

Freshdesk coordinator

Service Desk Coordinator - Maternity Cover

Grounds Helpdesk Coordinator

Workplace Coordinator

Facility Coordinator

Technical Services Coordinator (Multi-Trade)

More jobs to discover

I want to receive the latest job alerts for helpdesk coordinator in chilworth, sry

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected