Head receptionist/ operational lead Work, Jobs in Chineham, Ham (with Salaries)

Dental Head Receptionist/ Operational Lead
Warwick House Dental Surgery —Bracknell
- £16 - £18 an hour
- Full-time
- Team management
- In-person
- Cash handling
- Employee discount
Quick apply
2d

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Dental Head Receptionist/ Operational Lead

Warwick House Dental Surgery
Bracknell

Quick apply

Job details

Full-time
£16 - £18 an hour
2 days ago

Benefits

Employee discount
On-site parking

Qualifications

Patient flow optimisation
Inbound customer enquiry call handling
Clinical record keeping
Dental receptionist
Financial reconciliation support
Patient appointment coordination
Scanning
Complaint handling
Patient service
Performance management
Dental software
Team management
Care Quality Commission compliance oversight
Ongoing financial performance monitoring
Care Quality Commission standards
Patient record updating
Financial management
Managing patient records
Cash handling
Team management in senior healthcare role
Corporate regulatory compliance oversight
Account reconciliation
Rota coordination

Full job description

Job Summary
We are an established, modern mixed NHS and private dental practice in Bracknell, providing high-quality, patient-centred care for over 75 years.

We are looking for an experienced Dental Head Receptionist/ Operational Lead (minimum 3 years’ experience required) to lead our team, oversee daily operations, and drive the continued growth and efficiency of the practice.

This is a hands-on leadership role suited to someone who thrives in a busy environment and takes ownership of both compliance and performance.

Responsibilities

Head Receptionist

Organise Dentist/Hygiensit Day list
Answering telephone quires
Taking Payments and cashing up end of the day

Practice Operations & Leadership

Oversee the smooth day-to-day running of the practice
Lead, support and manage the clinical and reception team
Resolve staff and patient issues efficiently and professionally
Manage rotas, sickness, holidays, and arrange temporary cover where required
Ensure excellent patient experience and service standards

Financial & Performance Management

Monitor UDA delivery and private performance (daily and weekly tracking)
Oversee daily takings, cashing up, and financial reconciliation
Manage invoices, expenses, and supplier pricing comparisons
Support growth through improved diary utilisation and patient flow

Complaince & Governance

Ensure full compliance with CQC, HTM 01-05
Emergency drugs, oxygen and defibrillator checks
Ensure pracitice policies are up to date
Orgnaise equipment servicing (autoclaves, X-rays, compressor, etc.)

Administration

Patient records, referrals, and incoming documentation
Denplan patient lists and administration
Ensure all documentation is correctly scanned, stored, and tracked

Requirements

Has a minimum of 3 years’ experience as a Dental Receptionist/Head Nurse
Has strong knowledge of NHS and private dentistry operations
Is confident with compliance, CQC inspections, and audits
Is highly organised, proactive, and detail-oriented
Can lead a team effectively while remaining hands-on
Is comfortable using systems such as Dentally (or similar practice software)

Pay: £16.00-£18.00 per hour

Benefits:

Employee discount
On-site parking

Work Location: In person

Quick apply

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Dental Head Receptionist/ Operational Lead

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