Job summary
We are an expanding GP Practice near Bath, with surgeries in Beckington and Frome. We are strengthening our support team within the practice and are recruiting for the following part-time role:
Dispensary Delivery Driver
We are seeking a reliable, motivated delivery driver for 8 hours per week on a Tuesday.
Relevant experience and/or a dispensary qualification would be beneficial for this role. However, training will be considered for the right candidate. All applicants must have a full clean driving licence and their own car with business insurance. The applicant should have excellent communication skills, be meticulous and well organised. Computer skills would be beneficial due to working with computer systems in the Practice.
This position is for 8 hours per week on a Tuesday with a possibility of an increase in hours.
Main duties of the job
The successful applicant will be responsible for safely collecting and delivering prescription medications to patients, particularly the elderly, vulnerable, and housebound. They will provide a professional and friendly service while adhering to NHS regulations and GDPR, maintaining accurate records, and following health and safety protocols. Additionally, they will plan efficient delivery routes, work with the management team and ensure the delivery vehicle is well-maintained for a reliable service.
Overview of your organisation
We seek to preserve the best of traditional family practice with a willingness to adapt and modernise to ensure a continuing high standard of care to patients with a sustainable work environment
GMS Practice list size 11,500
Four partners, seven salaried GPs, two ANPs
Four First Contact Physiotherapists, two PCN Paramedics, Health Connector, Practice & PCN Pharmacist and two PCN Pharmacy Technicians
Purpose built main surgery in Beckington, modern branch surgery in Frome Health Centre
Dispensing at main site
EMIS web across both sites
Top of Form
Job Title: Dispensary Delivery Driver
Responsible To: Dispensary Manager
Job Summary: To provide a caring, friendly and efficient medication delivery service to the patients of Beckington Family Practice.
Duties and responsibilities of the post:
· Collate dispensed prescriptions for home delivery
i) Liaise with dispensary manager for patient list and requirements
ii) Collate medication to fulfil delivery schedule
iii) To facilitate the home delivery of acute medication and responding to urgent requirements where necessary.
iv) Liaise with colleagues and Dispensary Manager
v) Ensure work station is in a clean and tidy state
· Load own car
i) Load car with prescriptions to be delivered
ii) Keep car in a clean and tidy state
iii) Ensure car is locked at all times when unattended
iv) Deliver Medication to patients’ home or nominated drop off site
v) Ensure medication is signed for
- Route planning according to agreed delivery times and dates. Plan and communicate daily delivery routes to the dispensary site supervisor/team lead. Collaborate with dispensary staff and other drivers to create an efficient delivery schedule.
Medication Home Delivery
- Ensure the safe and secure transit of medications, adhering to information governance and standard operating procedures.
- Maintain proper storage of cold chain medications in the provided refrigerator during transit.
- Present staff identification upon delivery to patients.
Security and Safety
- Transport medications, confidential documents, and goods securely and out of view, following health and safety guidelines.
- Ensure mobile phone is on your person at all times, for communication and location updates with the practice.
- Utilise the secure storage container provided for the transportation of goods.
Handling Undelivered Items
· Return undelivered medication and controlled drugs to the originating site, in compliance with procedures.
· Collect and deliver paperwork, consumables, and other items following agreed time schedules, ensuring readiness with site supervisors.
Expense Management
· Record mileage and complete timesheets for monthly submission and payment.
Other duties
- To present a professional image of Beckington Family Practice to the patients and wider public.
- To ensure that vulnerable patients have their medication requirements met.
- To report any patient concerns to the Dispensary Manager.
- To ensure continuity of service and ensure delivery service available all year round,
- To undertake any other delegated duties reasonably considered appropriate to the post
Requirements of the post:
i) Smart, tidy appearance, wearing tunic as provided.
ii) Own car with valid business use insurance, maintained and serviced regularly.
iii) Clean full driving license.
iv) An understanding, acceptance and adherence to the need for strict confidentiality
v) An ability to use judgement, resourcefulness, common sense and tact to respond appropriately to the needs of the post
vi) Excellent communication skills both face to face and on the telephone
vii) A flexible approach to the position in order to provide support for other team members
viii) Ability to ask for help and use the knowledge of the Senior Team for support
ix) To be logical, self-motivated, resourceful and attentive to detail
x) Able to use own initiative
Circumstances:
i) Reliable
ii) Able to be flexible if needed to work extra at other times
Contraindications:
i) Being a patient with the Practice once employed
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
i) Alert other team members to issues of quality and risk
ii) Assess own performance and take accountability for own actions, either directly or under supervision
iii) Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
iv) Participate in team meetings as required
v) Work effectively with individuals in other agencies to meet patients needs
vi) Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
i) Communicate effectively with other team members
ii) Communicate effectively with patients and carers, ensuring that a friendly, caring, efficient, professional and consistent service is provided to patients at all sites.
iii) Recognize peoples needs for alternative methods of communication and respond accordingly.
iv) Maintain a professional demeanour and uphold high service standards.
Policies & Procedures
i) Apply Practice policies, standards and guidance as per practice shared drive and staff handbook
ii) Discuss with other members of the team how the policies, standards and guidelines will affect own work
Risk Management
It is a standard element of the role and responsibility of all staff of Beckington Family Practice that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.
Records Management
As an employee of Beckington Family Practice, you are legally responsible for all records that you gather, create or use as part of your work within the Organisation (including patient health, financial, personal and administrative), whether paper based or on computer. You should consult the Practice Manager if you have any doubt as to the correct management of records with which you work.
Health & Safety:
All employees of Beckington Family Practice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment. The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
i) Using personal security systems within the workplace according to Practice guidelines
ii) Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
iii) Making effective use of training to update knowledge and skills
iv) Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
v) Reporting potential risks identified
vi) Demonstrate due regard for safeguarding and promoting the welfare of children, vulnerable adults and unborn babies.
Confidentiality
All employees of Beckington Family Practice are required to maintain the confidentiality of members of the public and members of staff in accordance with Beckington Family Practice policies and in accordance with the Data Protection Act 1998 and Caldecott principles..
Equality & Diversity
Beckington Family Practice will take all practicable steps to ensure that staff are recruited, managed, developed, promoted and rewarded on merit and that equal opportunities are given to all staff. Each employee is responsible for his or her own professional and personal behaviour and there is a requirement of all staff to conduct themselves in a manner which does not cause offence to another person.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
i) Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
ii) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
iii) Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
A separate staff handbook is available for full policy details.
Personal/Professional Development:
i) The post-holder will be expected to participate in any training programme deemed necessary for the post, as requested by the Dispensary Manager or Surgery Management Team.
ii) Participation in an annual appraisal, including taking responsibility for maintaining a record of own personal and/or professional development
iII) The Dispensary/Pharmacy has a computerised patient information system.
Appropriate training will be given to work with the above.
Flexibility Statement
The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
Work Location: In person
