Guest service agent Work, Jobs in Chippenham, Wil (with Salaries)

Reservationist
Lucknam Park Hotel —Chippenham
- From £27,350 a year
- Weekend availability
- Hotel
- In-person
- Guest services
- Free parking
- Employee assistance programme
Quick apply
13h
Guest & Property Administrator
STAE-HOMES —Bristol
- £26,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Maths
- Flexitime
- Work from home
Quick apply
Guest Service Agent
Hilton —Bristol
- £12.71 an hour
- Full-time
- Hotel
- Free parking
- Employee discount
Receptionist
LAH Property Marketing —Bristol
- £17,834 a year
- Part-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
3d
Casual Kitchen Guest Service Agent
Hilton —Bristol
- £13.27 an hour
- Part-time
- Hotel
- Cleaning
- Guest services
9d

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Reservationist

Lucknam Park Hotel -
Chippenham

Quick apply

Job details

Permanent | Full-time
From £27,350 a year
13 hours ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Inbound customer enquiry call handling
Arranging restaurant reservations
Accommodation booking
Guest services
Guest services telephone call handling

Full job description

We are looking for a Reservationist to join our team at Lucknam Park Hotel.

As a Reservationist, you will:

Ensure that all reservations are taken, assist in managing room availability, maximum occupancy, and maximum revenue.
Identify guests' individual needs and recommend the best accommodation for enquiring guests.
Ensure all reservations are confirmed and all departments advised of their arrival details.
Provide any additional information needed to prospective guests.

Previous experience in a similar role and use of booking system, Opera, would be an advantage. The ideal candidate will be calm in manner, has a good professional attitude and a positive approach.

Main duties include:

Answer all incoming calls within three rings and divert them to the correct department.
Respond to reservation enquiries via email or phone, including the checking of availability and suggesting rates and packages appropriate to the specific enquiry.
To monitor the Reservations email account and assist in timely responses to general guest queries. Emails need to be actioned within 24 hours at the latest.
Upsell all rooms, suites, cottages, and Hotel services such as F&B, Spa and Equestrian, etc
To ensure that all reservations are confirmed in writing, detailing all requests.
Enter guests’ information onto booking system
Research VIP guests and distribute details to relevant departments
Process special requests, such as flowers/champagne/cake orders/car transfers, copying the information to the relevant departments
Process all the helicopter landing forms
To action all amendments or cancellations to bookings, confirming them as necessary
Process gift vouchers, prepare the voucher for posting and enter on the payment details on to the system
Processing telephone messages to guests and other departments.
Check all correspondence for guests arrivals and ensure all details in order.
Process Spa Day and riding reservations via email, telephone, including the input on booking system.
Confirm all restaurant reservations daily for the restaurants.
To ensure each reservation booked through a travel agent is clearly marked for the correct commission to be paid. To ensure that a purchase order is raised for this commission to be paid.

THE BENEFITS OF WORKING AT LUCKNAM PARK HOTEL & SPA

Part of the team at one of the most award-winning UK country house hotels
Free staff lunch when on duty
Free car parking
Smart Uniform provided for operational staff
Share of discretionary service charge after qualifying period
Free use of swimming pool and gym in the Spa, tennis courts, 5-a-side football pitch
Discount on food in Walled Garden Restaurant for lunch & dinner
Discount on Spa treatments & products and Equestrian Centre sessions
Preferential room rates at Lucknam Park
Complimentary room nights at Lucknam Park after qualifying period
Access to the Employee Assistance Programme through Hospitality Action
Enhanced employer pension contributions
Enhanced annual holiday allowance
On the job training, development and promotional possibilities

This is a full time position, 40 hours per week available working anytime between 8am - 8pm on a rota basis including weekends and public/bank holidays or as the business needs require. We are offering a competitive salary, plus service charge will be paid after completing one full months service.

To apply please forward a copy of your current CV.

In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. If you do not already have the right to live and work in the UK please do not apply as we cannot help with obtaining the relevant visas.

Job Types: Full-time, Permanent

Pay: From £27,350.00 per year

Benefits:

Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Chippenham SN14 8AZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in chippenham, wil

Reservationist

Guest & Property Administrator

Guest Service Agent

Receptionist

Casual Kitchen Guest Service Agent

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