Hathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Part Time Prescription Clerk to join our friendly team.
This vital role involves providing outstanding customer service, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a focus on patient care.
We have one part time position available; we would consider from 14 to 25 hours over 5 days per week, with shifts between 08:30- 1:00 pm or 1:00- 6:00 pm Monday to Friday.
There can be some flexibility around days worked by candidates must be able to work at least one morning shift and one afternoon shift each week. Candidates must be able to work a Monday or Friday or both.
Key responsibilities of this role include:
· Handle sensitive information with confidentiality and professionalism.
· Processing high volumes of repeat prescriptions and dealing with patient queries in a timely manner in a busy surgery environment from printed repeat slips, online requests, and emails.
· Handling prescription queries over the phone and face-to-face from patients, their family and carers, district nurses, pharmacies, and hospitals.
· Updating repeat medication list from clinic letters or discharge summaries from hospitals.
· Check when patient’s medication is due to be reviewed and align review dates/booking in medication reviews if appropriate.
Essential Skills:
· Strong organisational skills with the ability to multi-task and prioritise workload effectively.
· Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives.
· Attention to detail for accurate reviewing and management of medical data.
· Effective verbal and written communication skills.
· Familiarity with Microsoft Packages for emails, reports, calendar management and document management.
This role will involve a high degree of confidentiality, good communication skills and excellent customer service. You will need to be comfortable working in a high-pressure environment and using your own initiative.
Desirable skills
- Previous NHS Primary Care experience.
- Customer Service training.
- Call Centre or Receptionist previous experience.
- Knowledge of GP systems (SystmOne, QOF, iGPR and Peoplecloud).
- Pro-active, organised and attention to detail
Experience is preferred however full training will be given in all relevant areas. Prior knowledge in healthcare or a pharmacy setting is also desirable.
What we have to offer
- A Competitive Salary – Dependent on experience
- A supportive, happy and professional workplace culture.
- Opportunities for training, development, and career progression.
- Chance to make a real difference in patient care through high-quality data & insights.
- On-site free parking and lovely workplace environment
- NHS pension
How to apply
If you are motivated, detail-focused, and ready to join a lovely team, we would love to hear from you.
Apply by sending in your CV and covering note to; [email protected]
Closing date: 6th July 2026 – Please note if we receive a high volume of applications we may close this vacancy prior to the advertised date. Early application is therefore encouraged.
We are an equal opportunities employer that values diversity and promotes professional growth. We welcome applications from all suitably qualified candidates with the Right to Work in the UK. Proof of your Right to Work in the UK will be required at interview stage.
Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of children and adults, and is committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and requirements.
Job Type: Part-time
Benefits:
Education:
- GCSE or equivalent (required)
Language:
- fluent English (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
