Service delivery manager Work, Jobs in Chippenham (with Salaries)

Operations Manager
Cromwell —Bristol
- Full-time
- Sales
- Microsoft Office
- Power tools
- Annual leave
- Sick pay
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Corsham
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Postal Delivery Drivers
Royal Mail Group —Chippenham
- £13.68 an hour
- Overtime
Freelance Tutor - Lone Parent Employability Courses - Bristol
Forward Step Training —Bristol
- £140 a day
- Mentoring
- IT
- In-person
Quick apply
20h
Driver 3.5 ton
City Plumbing —Chippenham
- Full-time
- Driving
- Annual leave
- Employee assistance programme
Admin Officer
Queen's Crescent School —Chippenham
- £29,064 - £31,022 a year
- Part-time
- Bachelor's degree
- Organisational skills
- IT
Quick apply
8d
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
5d
Postal Delivery Driver
Royal Mail Group —Melksham
- £13.68 an hour
- Overtime
13d
Service Delivery Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Fire & Security Installation Manager - Full Time
Imperial Fire & Security Ltd —Bristol
- From £45,000 a year
- Full-time
- Management
- English
- Administrative experience
- Sick pay
Quick apply
Processing Officer
Wiltshire Council —Chippenham
- £25,989 - £26,824 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Working Together Coproduction Lead
Swindon Borough Council —Swindon
- £46,142 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
Driver and Warehouse Assistant - Flexible hours
City Plumbing —Chippenham
- £12.71 - £13.93 an hour
- Full-time
- Driving
- Warehouse experience
- Annual leave
- Employee assistance programme
Customer Service Manager
Oak Furnitureland —Swindon
- £34,437.32 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee assistance programme
12d
Operations Manager
Gridserve Ltd —Calne
- £55,000 - £65,000 a year
- Full-time
- Azure
- Management
- Customer service
Quick apply
1d
Head of Warehouse
Graham and Green Ltd —Trowbridge
- Full-time
- Customer service
- Project management
- Human resources
- Free parking
- Employee discount
Quick apply
6d
Assistant Team Manager
Wiltshire Council —Chippenham
- £53,063 - £55,459 a year
- Full-time
- Hybrid work
- Leadership
Regional Operations Manager – Cleaning Services
Mitie —Swindon
- £47,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
Rents Housing Officer x3
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
6d

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Operations Manager

Cromwell -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Sick pay

Qualifications

Sales
Microsoft Office
Warehouse management
Power tools
Leadership

Full job description

We currently have a fantastic opportunity for a Operations Manager to join our Operations team, based in Bristol but covering the surrounding area.

The role will be to support the Area Manager in leading a team of people with clear objectives focused on delivering the key business accountabilities. Accountable for service quality with customers within the main hub location supporting the linked express locations. Partner with the relevant Sales Manager(s) customer service colleagues and all relevant stakeholders to build and maintain relationships with local customers and sales teams to drive profitable sales and deliver the highest standards of delivery service. Accountable for Hub optimisation, deployment of branch fleet and people resource and for all aspects of service fulfilment ensuring KPI’s financial/sales targets are not only met but exceeded working collaboratively with the Area Manager and assume their responsibilities/accountabilities within the main Hub location and the Express in their absence.

What would you do on a normal day?

Taking active accountability and ownership of the main Hub location only supporting the Area Manager in the territory supporting absence ensuring great communication & collaboration to deliver a safe efficient working environment in the main Hub.
Effectively recruit, onboard, and lead all hub team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for supporting the communication of key business updates and creating an overall great place to work.
Accountable and own any issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate. Action continuous improvement opportunities where possible
Accountable for the effective management of the hub fleet, delivery operations and optimisation software (Maxoptra) to ensure that our customers receive the right goods, at the right time, with optimal efficiency and secure proof of delivery within the main Hub location.
Accountable for local visibility and presence via optimised deployment of the branch fleet, reduced reliance on couriers, and maximising opportunities to grow sales within the single hub location.
Support the Customer Service team, and local Customer Advocates, to support in the resolution of customer queries and service fulfilment within agreed timeframes
Accountable for the effectiveness of stock management, trade counter/collection point and fleet operations to fully meet customer needs and agreed service levels within the main Hub Location.
Accountable for reducing or maintaining hub cost effectiveness, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable wayu
Responsible for all aspects of branch compliance and Health & Safety. To be accountable and responsible for all role impacts and touchpoints with ISO standards to include but not limited to 45001(H&S) 14001 (ENVIRO) 9001 (Quality) and 9120(Aerospace)

What are we looking for?

Proven experience in a Team Leader / People Leader role
Demonstrable experience managing a warehouse environment
Knowledge of industrial supplies Engineering or a Technical background (desirable)
Experience within an internal or external sales role
PC Literate (MS Office)
Forklift License is desirable

What’s in it for you?

Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Company bonus
Cycle to work scheme
Commitment to employee development plans
24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

About Cromwell

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Bristol

38 Bolingbroke Way, Bristol, UK, BS34 6FE

Location:

Bristol
Working Hours per week:

40.25
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

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About Cromwell

About Cromwell

Information for Recruitment Agencies

Meet the recruiter

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme