Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Energy Officer
Worcester based with a balance of home and office working
£28,646 - £30,175 per year
35 hours per week
We have a great opportunity for a Utility Officer to join our Utility team based in Worcester, which consists of 10 members of staff. For this role you will be expected to deliver, maintain and improve effective and efficient energy services in line with departmental and organisational needs. The Utility Team sits in the Strategy and Strategic Assets Department and manage the Group utilities, voids, meters, contracts and queries as well as the carbon efficiency of the Group's portfolio. In this role you will be supporting the validation of utility invoices across Sanctuary's portfolio and be first point of contact for utility-related queries from across the Group, 3rd parties and suppliers.
The role of Energy Officer will include:
- Responding to utility queries ensuring that an efficient service is provided at all times
- Supporting the delivery of effective and efficient utility projects including implementing and supporting new administrative systems as required
- Supporting the management and maintenance of relationships with internal and external customers by being a central point of contact for utilities related queries & programs
- Maintaining utility data to enable the accurate recording and reporting of information for the Group, ensuring it is effectively analysed to draw meaningful conclusions as to how the cost and consumption may be reduced
- Assisting with the delivery of projects designed to enhance the services provided by the Group, maximising utility validation
- Occasional visits to the Worcester office for utility post processing
Skills and experiences:
- Recent experience within a similar role where prioritising workloads is required to meet deadlines
- Some experience of producing and analysing quality statistical information
- Excellent interpersonal and presentation skills
- Intermediate working knowledge of Microsoft Word, Microsoft Excel and general internet communications
- A working knowledge of the utility industry is essential
- Proven experience within an administrative or coordinator role is mandatory
- Ability to work independently and as part of a team is essential
- An understanding of GDPR (General Data Protection Regulations)
- Excellent communication skills allowing you to be professional, friendly and assertive
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)
View the job profile (if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 26 July 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [email protected]
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
