Overview:
Our Application Sales Engineers are technically minded commercial colleagues.
Ambassadors for Element, our ASEs' technical knowledge and understanding provide reassurance to our customers that they can trust Element with their testing, inspection, and certification needs.
Fantastic communicators, our ASEs actively listen to their customers’ needs and are prepared to ask probing questions to interpret their technical requirements. They also provide the bridge between sales and operations, ensuring we present a unified, one Element response to our customers.
This is a highly collaborative role that blends technical problem-solving with customer interaction. Our ASEs are critical to ensuring our quotes are competitive, feasible, and aligned with both customer expectations and business goals.
In Element, we know this role as an Application Sales Engineer, but elsewhere, similar roles may be known as Technical Sales Engineer, Technical Sales Specialist or Technical Sales Representative.
Responsibilities:
CUSTOMER ENGAGEMENT & TECHNICAL SUPPORT/QUOTING
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Respond to RFQs and technical enquiries with accurate pricing and service recommendations
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Interpret requirements to deliver fit for purpose solutions
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Engage customers by phone and email to clarify needs and present options
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Spot opportunities for additional services through consultative questioning
COLLABORATION
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Work with sales and operations colleagues to ensure quotes meet the customer’s requirements
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Contribute to weekly S&OP meetings by sharing pipeline insights and customer needs
COMPLIANCE & CONDUCT
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Keep CRM records accurate, up to date, and complete
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Comply with Element’s commercial policies and compliance requirements
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Demonstrate Element’s values of Integrity, Care and Progress
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Operate within all applicable laws and uphold the highest standards of ethical conduct
ONGOING DEVELOPMENT
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Participate in training, coaching and team learning events
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Engage with Element Academy and other resources to strengthen skills
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Stay up to date with Element’s service portfolio and capabilities
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Share knowledge and best practices with peers to strengthen the team’s overall performance
Skills / Qualifications:
QUALIFICATIONS & EXPERIENCE
Relevant technical knowledge; sales experience an advantage
Skilled at explaining technical concepts to both specialist and non-specialist audiences
Strong knowledge of quotation process (can be developed on the job)
Bachelor’s degree preferred in engineering, science, business, or equivalent experience
Proficient in MS Office
Familiarity with CRM an advantage
SKILLS & ATTRIBUTES FOR SUCCESS
Strong communication skills
Ability to build positive customer relationships
Attention to detail
Financial awareness
Effective time management
Familiarity with CRM tools
Working knowledge of our products and services (or willingness to learn)
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Company Overview:
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement:
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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