Handler Work, Jobs in Chipping Sodbury, Gls (with Salaries)

Senior Complaints Investigator
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Warrant Officer
Conexus Recovery and Field Services —Bristol
- From £36,050 a year
- Full-time
- Bachelor's degree
- Driving
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Complaints Case Manager
Bristol City Council —Bristol
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
4h
Account Handler
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Call Handler FPCC
Gloucestershire Health and Care NHS Foundation Trust —Brockworth
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Care experience
- Patient care
10d
Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Handler
Sutton Specialist Risks —Bristol
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Quick apply
4d
Security Dog Handler
Parabellum Security Services —Avonmouth
- £14 - £15 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
Fixed Term Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.45 an hour
- Part-time
- Customer service
- Computer literacy
- Paid training
- Annual leave
7d
Counter Fraud First Party Claims Handler
NFU Mutual —Bristol
- Up to £38,000 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
14d
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Poultry Handler
SR Catchers Ltd —Radstock
- From £12.71 an hour
- Full-time
- Basic maths
- Driving
- In-person
Quick apply
2d
Security Dog Handler
Go Security Ltd —Bristol
- £15.50 an hour
- Weekend availability
- Travel
- In-person
- Communication skills
Quick apply
Emergency Call Handler / Dispatcher
Avon and Somerset Constabulary —Portishead
- £27,204 - £29,859 a year
- Weekend availability
- Computer skills
- Communication skills
- Gym membership
Legal Expenses Technical Claims Handler
Allianz —Bristol
- £33,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Senior Account Handler
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
Casualty Litigated Claims Handler
Keoghs —Bristol
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Legal Claims Handler
Direct Line Group —Bristol
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Employee discount
Counter Fraud Injury Claims Handler
NFU Mutual —Bristol
- Up to £38,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Financial services
- Annual leave
- Employee discount
3d

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Senior Complaints Investigator

Bank of Ireland -
Bristol

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Mentoring
Organisational skills
Financial services
Leadership
Communication skills
Time management

Full job description

What is the opportunity?

Opportunity to "make a difference" for our customers through the detailed investigation of complaints received and through the delivery of fair outcomes to our customers in line with internal expectations and regulatory requirements. Drive improvements to customer journeys through the handling of complaints. To work closely with the UK Customer Relations Management Team, acting as deputy for your Team Leader and undertaking various control and oversight roles in addition to the primary activity of complaint management.

In this role, you will:

The majority of customers understand that on occasions things may go wrong. How the Bank responds to any issue is a key driver behind customer advocacy and maintaining an ongoing relationship.
The Complaint Investigator role is critical in this process and forms part of the Banks Internal Complaints journey. When a complaint cannot be resolved at first point of contact, it is referred to the Customer Relations Team for investigation and response. Complaints are investigated and responded to in line with regulatory timescales set out in the FCA DISP Handbook.
The role involves interrogating system data, reviewing records, assessing evidence and discussing the complaint with the customer to ensure that the full picture is understood. To manage complex and high-risk complaints, ensuring fair, timely, and compliant resolutions that deliver excellent customer outcomes. The role requires resilience, professionalism, and the ability to lead by example in a highly regulated and emotionally demanding environment.
Once completed the Senior Complaint Handler will be the key decision maker on the outcome of the complaint and any recompense or goodwill that should be offered within agreed mandates. Whilst the complaint response will be issued in writing, the Senior Complaint Handler will need to be confident in relaying the outcome to the customer directly via the phone.
The role holder will also liaise with and support our Financial Ombudsman Team on complaints where the customer has chosen to refer their complaint for independent adjudication by the Financial Ombudsman Service.
The role holder has a unique view of the customer experience and is encouraged to make suggestions on how both the complaint and wider customer experience could be improved.

What will make you stand out?

Industry Knowledge: Experience within a multi-product Financial Services environment and solid understanding of regulatory frameworks (FCA, DISP, GDPR).

Customer Service Expertise: Shown ability in handling customer interactions via telephone and written correspondence with professionalism and empathy.

Communication Skills: Active listening, clear verbal articulation, professional telephone manner, and strong letter-writing skills.

Analytical & Problem-Solving: Ability to identify root causes, apply analytical thinking, and deliver fair, proportionate solutions.

Organisational Skills: Effective time management, ability to handle multiple tasks, and meticulous record-keeping.

Leadership & Coaching: Experience mentoring team members and supporting workflow management.

Conflict Resolution: Advanced skills in de-escalating challenging situations and handling emotionally charged conversations.

Resilience: Ability to thrive in a high-pressure environment while maintaining professionalism and composure.

Technology: Proficiency in CRM systems and complaint management platforms; ability to analyse data for reporting and compliance.

Essential Qualifications

There are no minimum educational requirements for this role.

More about the team

The Complaint Investigator role sits within the UK Customer Relations (UK Customer Complaints) operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK Plc.

In addition to complaint management, the UK Customer Relations Team is made up of several different functions that include the Vulnerable Customer Unit, the management of the Banks relationship with the Financial Ombudsman Service and the fulfilment of Data Subject Access/Rectification requests.

Activity undertaken across the unit is highly regulated by the Financial Conduct Authority (FCA) via its Dispute Resolution Rulebook (DISP), General Data Protection Regulation (GDPR) and FCA best practice linked to deceased and vulnerable customers.

This is a hybrid role, based primarily at the Bristol office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team."

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

Be Decisive - Self
Customer Focused - Self
Take Ownership - Self
Manage Risk - Self
Better together - Self

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Apply Now

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