Job Overview - Please note: This is an unpaid, voluntary position.
Set against the stunning backdrop of the Dee Valley, the Llangollen & Corwen Railway offers a unique blend of heritage, community, and the timeless allure of steam travel. Based at The Station, Abbey Road, Llangollen, the Llangollen & Corwen Railway Trust Limited is more than just an organisation, it’s a hub of passion, teamwork, and dedication to preserving a piece of living history.
Our volunteers are at the heart of everything we do. They create a welcoming atmosphere, ensure a safe and enjoyable experience for visitors, and bring the spirit of the railway to life. Whether you’re engaging with the public, supporting operations, or helping behind the scenes, you’ll be part of a team that values reliability, collaboration, and a positive approach to every task.
Joining us as a volunteer is an opportunity to contribute to a heritage setting while developing practical and customer-facing skills. It’s a chance to be part of something special, where the beauty of the Dee Valley meets the romance of the rails.
We are seeking enthusiastic and customer-focused Front of House and Station Staff to join our dedicated volunteer team at Llangollen & Corwen Railway. As the face of our railway, you will play a vital role in delivering exceptional customer service at our stations, shop, and booking office, ensuring every visitor’s experience is welcoming, informative, and memorable. This is a fantastic opportunity for individuals passionate about heritage railways, customer engagement, and creating a positive atmosphere for our diverse visitors. No prior experience is necessary as full training and support will be provided for all successful applicants.
Responsibilities
- Greet visitors warmly and professionally, offering a friendly first impression of Llangollen Railway.
- Provide accurate information about train times, fares, and local attractions to enhance the visitor experience.
- Assist customers with ticket purchases, retail sales, and general enquiries in the shop and booking office.
- Maintain a tidy, organised, and inviting environment across all front-of-house areas, including stations and retail spaces.
- Handle cash and card transactions accurately and efficiently.
- Support the smooth operation of station facilities, ensuring safety and accessibility for all visitors.
- Collaborate with fellow volunteers and staff to deliver seamless service during peak periods and special events.
- Uphold the railway’s values of heritage preservation, customer care, and community engagement.
Qualifications
- No formal qualifications or prior experience required—full training will be provided.
- A friendly, approachable, and professional demeanour with excellent communication skills.
- A genuine passion for customer service and an interest in heritage railways or local history is advantageous.
- Ability to work flexibly, including weekends and event days, as part of a team.
- Reliability, attention to detail, and a willingness to learn.
- Enthusiasm for engaging with visitors of all ages and backgrounds.
This volunteer role offers a rewarding opportunity to contribute to the success of Llangollen & Corwen Railway while being part of a passionate and supportive community. If you’re eager to make a difference and share our love for railways, we’d love to hear from you!
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
