Distribution manager Work, Jobs in Chislehurst, Gtl (with Salaries)

Customer Services Manager
Global Switch —London
1d
Business Development Manager- 3 roles- Midlands, South West, South East.
Master of Malt —Tonbridge
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Employee discount
Quick apply
Facilities Manager
Brakes —Aylesford
- £56,375 a year
- Full-time
- Microsoft Excel
- Management
- Maintenance
- Employee discount
Branch Manager
General All-Purpose Plastics (GAP) Ltd —Wickford
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Business Development Manager
Global Brands LTD —London
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
14d
BD Executive / Manager - Gaming
RS UK —London
- £30,000 - £60,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
9d
Senior Product Manager - Cards
BVNK —London
- Hybrid work
- Flexible schedule
Quick apply
9d
Transport Manager
Moran Logistics —Belvedere
- £65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
- Free parking
Quick apply
6d
Category Manager
ghd hair —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Marketing
- Work from home
Quick apply
Founding Business Development Manager
Greenmile Networks Ltd —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Business development
Quick apply
Digital Distribution Manager
Green Man Gaming —London
- Remote
- Annual leave
- Employee discount
Quick apply
Project Manager
UK Power Networks —Gatwick Airport
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills
Customer Service Supervisor
Booker Group —Sidcup
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Partner Go to Market Manager
U.S. Bank National Association —London
- £82,280 - £96,800 a year
- Full-time
- Sales
- Project management
- Communication skills
Manager, B2B Partnerships
Mastercard —London
- £145,000 - £232,000 a year
- Full-time
- Sales
- Business development
Area Manager, LCY3
Amazon UK Services Ltd. —Dartford
- Weekend availability
- Bachelor's degree
- No degree
- Business
- Flexible schedule
Assistant Distribution Manager
GXO Logistics —Greenford
- Up to £53,000 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
10d
Partnerships Manager – Advisers & IFAs
Firenze Group —London
- £80,000 - £100,000 a year
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Work Allocation Project Manager
CE Global Partners —London
- £550 a day
- Hybrid work
- Project management
Quick apply

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Customer Services Manager

Global Switch -
London

Apply Now

Job details

1 day ago

Full job description

About the Role

As Customer Services Manager, you will lead the delivery of customer service operations at a designated Global Switch data centre. Reporting to the Managing Director and working in close alignment with the Customer Services Centre of Excellence, you will be responsible for ensuring that all customer interactions on-site are handled professionally, efficiently, and in accordance with Global Switch’s service standards.

You will oversee the coordination of service requests, incident management, and customer communications, acting as the primary point of contact for enterprise and hyperscale customers at your location. Your role will be pivotal in maintaining service consistency, supporting infrastructure transitions, and driving customer satisfaction through operational excellence.

Key Responsibilities:

Deliver responsive, professional, and high-quality support to customers across the site, ensuring all interactions meet Global Switch’s service standards.
Adhere to customer service protocols and Centre of Excellence procedures to ensure consistent and reliable customer service.
Oversee customer onboarding and service transitions, and support the Service Desk from a site perspective, when required..
Maintain proactive lifecycle support, ensuring customer needs are met throughout their engagement with the site.
Serve as a site point of contact for customers, when the Service Desk and the site CSE have not been able to resolve queries and incidents,, and ensures a timely resolution, providing clear progress communications to the customer.
Manage escalations effectively, maintaining ownership of customer interactions to ensure continuity and satisfaction.
Support the preparation and distribution of service updates, incident notifications, and customer briefings in line with governance and compliance standards.
Monitor customer feedback and service trends, sharing insights with the Customer Services Desk Manager to drive service enhancements.

About you

You’re a customer-focused leader with a strong operational mindset and a passion for delivering exceptional service. You thrive in fast-paced environments, confidently managing service requests, escalations, and customer communications. With a proactive and professional approach, you build trust with enterprise and hyperscale customers, ensuring every interaction reflects consistency, care, and Global Switch’s service standards. You’re collaborative, detail-oriented, and committed to driving continuous improvement across the customer experience.

Key Requirements:

Proven ability to deliver professional, customer-focused support in a dynamic site environment.
Experienced in managing service requests, handling escalations, and maintaining service quality.
Experience in managing site performance against SLA’s and allocated services revenue targets.
Skilled in maintaining accurate service records and supporting audit readiness.
Proficient in using a service management platforms for ticketing, reporting, and workflow management.
Knowledgeable in-service governance and regulatory compliance requirements.
Committed to maintaining service integrity and supporting audit processes.

About Global Switch

You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability.

We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.

As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.

Apply Now

Refine Your Search

distribution manager jobs in chislehurst, gtl

Customer Services Manager

Business Development Manager- 3 roles- Midlands, South West, South East.

Facilities Manager

Branch Manager

Business Development Manager

BD Executive / Manager - Gaming

Senior Product Manager - Cards

Transport Manager

Category Manager

Founding Business Development Manager

Digital Distribution Manager

Project Manager

Technical Support Manager

Customer Service Supervisor

Partner Go to Market Manager

Manager, B2B Partnerships

Area Manager, LCY3

Assistant Distribution Manager

Partnerships Manager – Advisers & IFAs

Work Allocation Project Manager

I want to receive the latest job alerts for distribution manager in chislehurst, gtl

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