Head of compliance Work, Jobs in Chislehurst, Gtl (with Salaries)

Head of Experience & Engagement Strategy
Royal London —London
- Agile
- Annual leave
5d
Head of Operations
GPP —Redhill
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
Quick apply
Head of Care Quality, Compliance and Governance
Principle Care Homes —Billericay
- £60,000 - £65,000 a year
Quick apply
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
1d
Head of Performance Improvement
North London NHS Foundation Trust —London
- £88,250 - £100,355 a year
- Full-time
- Annual leave
7d
Head of Compliance
Edenred —London
- Full-time
- Master's degree
- Bachelor's degree
- Team management
Head of People
Corgi Insurance —London
- £160,000 - £230,000 a year
- Full-time
- Sales
- IT
- Financial services
SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION
Solid Steps —London
- £46,365 - £52,741 a year
- Full-time
- Hybrid work
- Administrative experience
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
4d
Programme Leader - Business - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
1d
Head of Compliance & Risk
Allocator One Group —London
- Full-time
- Hybrid work
Quick apply
8d
Head of Compliance - UK
Sokin —London
- Hybrid work
- Bachelor's degree
- Business
- Communication skills
Head of Compliance & Assurance
Digi2al Ltd —London
- £80,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
11h
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Head of Compliance & Risk
Viva.com —London
- Full-time
- Azure
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Head of Reward
QA Limited —London
- Analysis skills
- AI
- Annual leave
- Employee assistance programme
Head of Compliance Monitoring Remediation (18 Month FTC)
Close Brothers —London
- Full-time
- Hybrid work
- Financial services
- Communication skills
8d
Head of Compliance
Wrisk —London
- Hybrid work
- Quality control
- Agile
- Financial services
Quick apply
Programme Leader - Heath Science - University of East London
Malvern International Plc —London
- £44,974.95 a year
- Full-time
- English
- Master's degree
- University
- Employee assistance programme
- Life insurance
Quick apply
1d
Head of Operations (Events & Company Operations)
Cosmonauts —London
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Head of Contracts and Compliance
Sullivan & Stanley —London
- Hybrid work
- Contracts
- Negotiation
Quick apply

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Head of Experience & Engagement Strategy

Royal London -
London

Apply Now

Job details

Permanent
5 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Agile

Full job description

Job Description

Head of Experience & Engagement Strategy

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Contract type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Closing date: 5th July

We’re looking for a strategic and customer-focused leader to shape the future of engagement at Royal London. As Head of Engagement Experience and Strategy, you’ll define the target state for our engagement experience, build the roadmap and capabilities needed to deliver it, and help embed a more connected, digital-first approach across the business. You will drive the transition from campaign-led activity to always‑on, lifecycle‑driven engagement, underpinned by data, automation and next best action decisioning .

This is a high-impact leadership role with accountability for engagement strategy, journey design, optimisation and team capability. You’ll also play a key role in embedding agile ways of working, strengthening marketing automation and CRM capability, and demonstrating how personalised, contextual engagement can drive better customer and commercial outcomes.

About the role

This role is central to Royal London’s ambition to become an insight-led, digitally enabled mutual—deepening customer relationships and improving financial resilience through more relevant, personalised engagement

Shape and lead Royal London’s engagement strategy, defining a clear target state and roadmap for a connected, digital-first customer experience.
Own and evolve the end-to-end customer engagement framework across the lifecycle (acquisition, onboarding, deepening and retention), ensuring clear objectives, outcomes and measurement at each stage.
Lead the shift from campaign-led activity to always‑on, trigger-based engagement, increasing the use of automated journeys driven by customer behaviour, events and needs.
Design and optimise customer engagement journeys that deepen relationships, support key customer outcomes and align with our brand.
Develop insight-led, personalised engagement capabilities, including segmentation, next best action and decisioning approaches that enable “right message, right time” engagement.
Embed a consistent engagement framework (including segmentation, contact strategy, offers, next best action and measurement) to deliver scalable, outcome-led engagement across all audiences.
Define and track clear engagement and commercial KPIs (e.g. adoption, retention, conversion and value), using insight to continuously optimise performance and demonstrate ROI.
Partner with senior stakeholders across marketing, digital, data and customer teams to influence direction and drive delivery.

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About you

Proven experience shaping a customer lifecycle management, engagement or customer experience vision and building support across a complex organisation.
Strong knowledge of direct marketing, customer strategy, CRM, marketing automation and the wider marketing technology landscape.
A track record of designing and delivering journey-led, automated communications that improve customer outcomes.
Experience delivering large-scale transformation—from campaign-led to lifecycle or always-on engagement models.
Strong understanding of customer contact strategy, including governance, frequency and channel orchestration.
Experience working in a regulated environment, balancing customer experience with compliance and controls.
Experience leading strategic change, embedding agile ways of working and building high-performing teams.
Strong commercial judgement, with the ability to use data and insight to inform decisions and prioritisation.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.

Apply Now

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