Senior engineer Work, Jobs in Chiswell Green, Hrt (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
Senior Python Engineer
Just Eat Takeaway.com —London
- Full-time
- AWS
- AI
- Python
Senior Manufacturing Engineer
Lockheed Martin Corporation —Ampthill
- £57,000 - £63,000 a year
- Full-time
- Employee assistance programme
- Employee discount
11d
Senior Engineer - Development Infrastructure
AECOM —St Albans
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Master's degree
Senior Security Platform Engineer (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- English
- Bachelor's degree
- Scripting
Senior Design Engineer
Sisk —St Albans
- Full-time
- AutoCAD
- Project management
- Construction experience
- Annual leave
Robotics, Drone & Coding Club Tutor – RoboLabX Club Partner
Robolabx Limited —St Albans
- £15 - £25 an hour
- Part-time
- Experience working with children
- In-person
- School
Quick apply
6d
Senior Software Engineer (C# .NET)
Leonardo UK Ltd —Luton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Software development
- Agile
- Leadership
- Flexible schedule
- Referral programme
Senior Product Security Engineer
Leonardo UK Ltd —Luton
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- Flexible schedule
- Referral programme
Senior Engineer
Blackwell Earthmoving Limited —Aylesbury
- Full-time
- Civil engineering
- Engineering
- Construction experience
- Life insurance
Quick apply
SP Senior Systems Engineer
Lockheed Martin Corporation —Ampthill
- £51,500 - £64,000 a year
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Employee discount
5d
Senior Engineer
Skanska —Watford
- Engineering
- Communication skills
- Bereavement leave
3d
Recording Participant (Expert)
Aloe Studios London —London
- £50 an hour
- Temporary
- Doctoral degree
- Engineering
- Public speaking
Quick apply
Senior Manufacturing Engineer
Leonardo UK Ltd —Luton
- £32,000 - £65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Mechanical knowledge
- Flexible schedule
- Referral programme
Senior QA Automation & DevSecOps Engineer
in-tech group Ltd —Stevenage
- Full-time
- Azure
- Computer Science
- Engineering
Quick apply
13d
Senior Traffic Control Engineer - Technology Services
AECOM —St Albans
- Full-time
- Hybrid work
- AutoCAD
- Civil engineering
- Engineering
PTC ThingWorx Developer / Senior Support Engineer – IIoT
in-tech group Ltd —Stevenage
- Full-time
- Azure
- SQL
- AWS
Quick apply
Senior Systems Engineer
Leonardo UK Ltd —Luton
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Bachelor's degree
- Machine learning
- Flexible schedule
- Referral programme
Head of Technology – EV Systems & Solutions
SWARCO —Hemel Hempstead
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- APIs
- Annual leave
- Employee assistance programme
Quick apply
3h
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

senior engineer jobs in chiswell green, hrt

Tier 1 Technical Support Engineer

Senior Python Engineer

Senior Manufacturing Engineer

Senior Engineer - Development Infrastructure

Senior Security Platform Engineer (m/f/d)

Senior Design Engineer

Robotics, Drone & Coding Club Tutor – RoboLabX Club Partner

Senior Software Engineer (C# .NET)

Senior Product Security Engineer

Senior Engineer

SP Senior Systems Engineer

Senior Engineer

Recording Participant (Expert)

Senior Manufacturing Engineer

Senior QA Automation & DevSecOps Engineer

Senior Traffic Control Engineer - Technology Services

PTC ThingWorx Developer / Senior Support Engineer – IIoT

Senior Systems Engineer

Head of Technology – EV Systems & Solutions

Network Deployment Engineer

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